1xBet Casino - O saque do jogador foi confiscado.

1xBet has withheld my confirmed withdrawal of ₹13,700 (Transaction #5134426539) for User ID 1291674735. The transaction was falsely marked 'Completed' in the app ledger on Aug 6, 2026, but official SBI bank statements prove ₹0.00 received. When I queried this, support attempted extortion by demanding a ₹5,000 deposit to release my funds, blocked my account, and explicitly admitted in chat that they are maintaining the block as retaliation for my social media posts."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino using a payment method that did not belong to you?
• Have you received any documents from the casino confirming that the payment of ₹13,700 was successfully transferred to your account?
• Have you made any successful withdrawals from this casino before?
• Could you please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

​"I have sent all the requested documents and details via email to Veronika. Please let me know if anything else is needed."

Now after doing all that they stopped replying me anywhere on any platform block team of 1xbet hasn't given me a single reply related to my block account i have sent a mail on 9 august 2026 but still no reply from their side

​Dear Mediator,

​I am submitting critical new evidence that directly contradicts 1xBet's excuses:

​Written Admission of a Technical Glitch: On August 13, 2026 at 02:18 AM, 1xBet support representative Kaif emailed me (info-ind@1xbet-team.com) officially stating that my withdrawal failure was due to a "technical issue" and that the funds were automatically returned to my gaming account, inviting me to try withdrawing again. (Attached as screenshot 08).

​Contradictory Pretext for Blocking: This completely refutes support agent Ghulam's claim that my account was blocked for "gambling addiction" and requiring a psychiatric evaluation. They cannot claim I am psychologically incapacitated while simultaneously inviting me to transact.

​Extortion Context: This fake "addiction" block was only enforced after a Telegram support agent tried to extort a ₹5,000 deposit from me.

​I request the mediator to review this direct contradiction and help secure the payout of my ₹13,700 balance

​"I am submitting definitive evidence showing that the 'medical certificate' demand from 1xBet support was fabricated as an extortion tactic by an agent who is threatening to keep my balance locked unless I pay a personal deposit/bribe on Telegram. The agent explicitly states: 'we will ask you medical certificate etc etc' and 'your account won't be unblocked until I approve.' This confirms the restriction is bad-faith retaliation

The support agent extorting me on Telegram has explicitly admitted in writing that they fabricated the 'Gambling Addiction' block specifically because I would not pay extortion money, stating: 'I know you can't pay that's why I mentioned Gambling addiction temporarily' and 'Casino guru , where ever you complaint. I mentioned the reason as Gambling addiction so it's in my hands.' This confirms the responsible gaming flag is fraudulent retaliation."

​"Update: 1xBet official support (Agent Rishav via info-ind@1xbet-team.com) has now formally sent an email confirming the account is blocked for 'gambling addiction.' This directly corroborates the Telegram chat where the internal agent explicitly confessed to applying the 'Gambling addiction' tag because I refused extortion demands. This proves the Responsible Gaming flag is fraudulent retaliation."

Update: 1xBet’s official representative publicly acknowledged on Trustpilot that my account restriction was caused by an unauthorized third-party scammer/agent attempting extortion. I have submitted the required handwritten waiver, Aadhaar KYC, and deposit proof directly to block@1xbet-team.com as formally instructed by email support. I request the mediator's assistance in ensuring the full release of my ₹13,700 balance."

Dear Vikesh6386

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Vikesh6386,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 1xBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 1xBet Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel,

Thank you for taking over my complaint.

Here are the critical updates and evidence since the case was submitted:

Full Compliance Completed: On August 18, 2026, I submitted all requested identification documents, transaction proofs, and the signed handwritten liability waiver to block@1xbet-team.com. The 72-hour review period passed with no acknowledgment or release of funds.

Unreasonable & Predatory Demands: When following up with support (info-ind@1xbet-team.com), a representative (Sikander) demanded that I provide a certified letter from a psychiatrist stating that I do not have a gambling addiction before they would unblock the account or release my funds.

Circular Redirection & Responsible Gaming Pretext: Support confirmed my profile was locked under "addiction management," yet refuses to process the payout and repeatedly loops me between unresponsive departments with automated bot replies. Under standard fair-play regulations, even if an account remains permanently closed for responsible gaming, the remaining balance of ₹13,700 must be remitted to the player.

I have attached the screenshots showing their email responses and medical demands. I request 1xBet’s corporate representative to process the immediate refund of my ₹13,700 balance to the original deposit method.

Account ID: 1291674735

Thank you

Vikesh

​Dear Samuel,

​1xBet has now officially updated their public response on Trustpilot, formally acknowledging two critical points:

​They confirm receipt of all documents submitted by me on August 18.

​They acknowledge conflicting instructions were issued regarding medical certificates versus handwritten statements.

​Despite publicly admitting receipt of complete documentation, my account remains blocked and my ₹13,700 balance remains unpaid. I am attaching the screenshot of their updated public statement for your review.

​Best regards,

Vikesh Singh

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vikesh6386,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel