1xSlots Casino - O jogador acredita que o seu pagamento foi atrasado.

Good morning, I really always play at 1xslots. I'm always happy with it, until a few days ago, when it wouldn't let me withdraw the money I have. I made a withdrawal request, it was approved, and a day later, something else was rejected. I started it again and I'm still waiting for the money. I really like the casino; it's quite comprehensive, and they always have bonus ideas, in addition to a cashback option. Right now, I'm a sapphire. But they've been failing me with the response to my withdrawal, with no solution. It's a shame because it leaves me with a bitter taste when I have an issue. I hope they can fix these things that make customers feel bad.

Greetings.

Buenos dias, realmente siempre juego en 1xslots. Encantada siempre, hasta hace unos dias que no me permite retirar el dinero que tengo. Hago la solicitud de retiro, la aprueba y luego de 1 dia y algo me la rechaza. Volví a generarla y aun sigo a la espera del dinero. Realmente me gusta mucho el casino, es bastante completo y siempre tienen ideas de bonos, ademas de la de devolución, en estos momentos soy zafiro. Pero me vienen fallando con la respuesta de mi retiro, sin solución. Una lastima porque me deja un gusto amargo al momento de tener un incoveniente, ojala puedan solucionar estas cosas que hacen que el cliente la pase mal.

Saludos.

Dear CelesteK,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear CelesteK,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear CelesteK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru