20Bet Casino - A desistência do jogador foi negada.

They are rejecting my withdrawal and saying there is no pending transaction.

Μου απορρίπτουν την ανάληψη και λένε ότι δεν υπάρχει κάποια εκκρεμές συναλλαγη

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Dear Peliv1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Which payment method have you used to deposit and withdraw?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas