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I HAVE BEEN TRYING FOR ONE DAY TO WITHDRAW THE AMOUNT I WON I HAVE SENT ALL THE DOCUMENTS FOR IDENTIFICATION AND THEY KEEP REJECTING ME

ΠΡΟΣΠΑΘΩ ΕΔΩ ΚΑΙ ΜΙΑ ΜΕΡΑ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΤΟ ΠΟΣΟ ΠΟΥ ΚΕΡΔΙΣΑ ΕΧΩ ΣΤΕΙΛΕΙ ΟΛΑ ΤΑ ΕΓΓΡΑΦΑ ΓΙΑ ΤΑΥΤΟΠΟΙΗΣΗ ΚΑΙ ΜΟΥ ΤΑ ΑΠΟΡΡΙΠΤΟΥΝ ΔΙΑΡΚΩΣ

Dear akisdougas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

GOOD EVENING THE PROBLEM IS THAT WHILE I SEND ALL THE PAPERS THAT ANSWER FOR IDENTIFICATION THEY REJECT THEM AND CANCEL THE DOWNLOAD

ΚΑΛΗΣΠΕΡΑ ΤΟ ΘΕΜΑ ΕΙΝΑΙ ΟΤΙ ΕΝΩ ΣΤΕΛΝΩ ΟΛΑ ΤΑ ΧΑΡΤΙΑ ΠΟΥ ΑΠΙΝΤΟΥΝΤΑΙ ΓΙΑ ΤΑΥΤΟΠΟΙΗΣΗ ΑΥΤΟΙ ΤΑ ΑΠΟΡΡΙΠΤΟΥΝ ΚΑΙ ΑΚΥΡΩΝΟΥΝ ΤΗΝ ΑΝΑΛΗΨΗ

Thank you for your reply, akisdougas. Could you please advise which documents have you already provided? Have you been informed what specifically seems to be the problem with your documents? Have you provided all the required documents as soon as possible and in the correct format?

GOOD EVENING YES I HAVE SENT MY BANK CARD ID AND PAPER FROM THE BANK FOR MY ADDRESS THEY REJECT MY ADDRESS PROOF PAPER. EVERYTHING IS IN CORRECT FORM SHIPPED

ΚΑΛΗΣΠΕΡΑ ΝΑΙ ΕΧΩ ΣΤΕΙΛΕΙ ΤΑΥΤΟΤΗΤΑ ΤΗΝ ΤΡΑΠΕΖΙΚΗ ΚΑΡΤΑ ΚΑΙ ΧΑΡΤΙ ΑΠΟ ΤΗΝ ΤΡΑΠΕΖΑ ΓΙΑ ΤΗΝ ΔΙΕΥΘΥΝΣΗ ΜΟΥ ΑΥΤΟ ΜΟΥ ΑΠΟΡΙΠΤΟΥΝ ΤΟ ΧΑΡΤΙ ΠΟΥ ΕΠΙΒΕΒΑΒΙΩΝΕΙ ΤΗΝ ΔΙΕΥΘΥΝΣΗ ΜΟΥ. ΟΛΑ ΕΙΝΑΙ ΣΤΗΝ ΣΩΣΤΗ ΜΟΡΦΗ ΑΠΟΣΤΑΛΜΕΝΑ

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear akisdougas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.