20Bet Casino - O jogador afirma que o seu pagamento foi atrasado.

Good afternoon, I am writing this problem here because I have had a stroke of luck in the casino and I have won a very large amount in the casino, and such an amount escapes from my hands, I had the problem that when I tried to withdraw it, I lost it. They rejected it because of the documentation, now that I have all the documentation in order, 3 days ago I requested withdrawals of €4,000, which is the maximum at a time, and they have not yet been accepted. I ask for help because I have seen that many people have problems with this casino about the withdrawals and the truth is that it is too large an amount to let it pass since that money would fix my life, I have not used any type of bonus or anything, and it has been earned legally, I know that the normal thing is to wait 2 weeks maximum for it to be verified but I want to record this problem and see if you can help me so I don't have any more problems, thank you very much!

Buenas tardes, escribo este problema por aqui ya que he tenido un golpe de suerte en el casino y he ganado una cantidad muy grande en el casino, y se me escapa de las manos tanta cantidad, tuve el problema de que al intentar retirar me lo rechazaban por la documentacion, ahora que tengo toda la documentacion en regla, hace 3 dias que solicité retiradas de 4000€ que es lo maximo a la vez y todavia no han aido aceptadas, pido ayuda por que he visto que mucha gente tiene problemas con este casino sobre los retiros y la verdad que es una cantidad demasiado grande como para dejarlo pasar ya que me arreglaria la vida ese dinero, no he utilizado ningun tipo de bono ni nada, y ha sido ganado de forma legal, se que lo normal es esperar 2 semanas como maximo a que me lo verifiquen pero quiero dar constancia de este problema y ver si me pueden ayudar ya para no tener mas problemas, muchas gracias!

Dear Joelsantana99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand that you have to wait 2 weeks to be able to make a claim, but in this case, since it is such an amount, if I have to wait a minimum of 2 weeks for each withdrawal of €4,000, which is the maximum that it allows me to withdraw at once, then it would take longer. It takes a year to withdraw the entire amount, I think this is a strategy for me to play again and spend the money, but I'm not going to play anything until I manage to withdraw a large part, I hope they can validate my withdrawals as soon as possible so that not take a year to make the withdrawals

Entiendo que haya que esperar 2 semanas para poder hacer una reclamación, pero en este caso al ser tal cantidad, si tengo que esperar 2 semanas minimo para cada retirada de 4000€ que es lo maximo que me deja retirar de una vez, entonces tardaria mas de un año en poder retirar toda la cantidad, creo que esto es una estrategia para que vuelva a jugar y me gaste el dinero, pero no voy a jugar nada hasta que logre retirar gran parte, espero que me puedan validar las retiradas cuanto antes para no tardar un año en hacer las retiradas

Dear Joelsantana99,

Have you received your withdrawal from the casino yet?

Dear Joelsantana99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.