20Bet Casino - O jogador ainda não recebeu os seus prémios.

Dear Casino Guru Team,

I would like to request your support with a situation I'm facing with 20Bet. I'm a VIP user of the platform, and unfortunately, it's been over three days since I requested a withdrawal, which is still in the "pending" status. According to the site's own terms and conditions, withdrawals should be processed within a maximum of 72 hours, so this delay is concerning to me.

I've tried contacting casino support without receiving a clear solution. I'd like to continue using the platform and make a new deposit, but this lack of response and delayed payment have affected my confidence in the service.

I would greatly appreciate it if you could help me resolve this issue or at least facilitate contact with someone from the 20Bet team who can effectively address my case.

Thank you for your time and support.

Sincerely,

Estimado equipo de Casino Guru,

Quisiera solicitar su apoyo con una situación que estoy enfrentando con 20Bet. Soy usuario VIP de la plataforma y, lamentablemente, han pasado más de 3 días desde que solicité un retiro, el cual aún se encuentra en estado "pendiente". Según los propios términos y condiciones del sitio, los retiros deberían procesarse dentro de un plazo máximo de 72 horas, por lo que esta demora me genera preocupación.

He intentado contactar al soporte del casino sin obtener una solución clara. Actualmente deseo continuar utilizando la plataforma y realizar un nuevo depósito, pero esta falta de respuesta y el retraso en el pago han afectado mi confianza en el servicio.

Les agradecería mucho si pudieran ayudarme a resolver este inconveniente o al menos facilitar el contacto con alguien del equipo de 20Bet que pueda intervenir eficazmente en mi caso.

Gracias por su tiempo y apoyo.

Atentamente,

Dear jhonmcco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello Dominika:

I've been using the x20bet betting site for some time now and have made successful withdrawals in the past. Regarding verification, I've met all the required requirements.

I am currently having a problem with two withdrawals I have requested:

A withdrawal of 1,000 soles

Another withdrawal of 1,500 soles

(Total of 2,500 soles)

However, these withdrawals have the following status:

Do you know if there's any known issues with that withdrawal method, or if there's an error occurring? I've contacted the support team, but they haven't given me a clear solution, which worries me greatly. This is the first time something like this has happened to me, which is why I'm so alarmed.

I appreciate in advance any guidance you can give me.

Kind regards.

Hola Dominika:

Llevo ya un tiempo utilizando la casa de apuestas x20bet y he realizado retiros exitosos anteriormente. En cuanto a la verificación, he cumplido con todos los requisitos solicitados.

Actualmente tengo un inconveniente con dos retiros que he solicitado:

Un retiro de 1,000 soles

Otro retiro de 1,500 soles

(Suman un total de 2,500 soles)

Sin embargo, estos retiros presentan el siguiente estado:

¿Sabes si hay algún problema conocido con ese método de retiro o si está ocurriendo algún error? He consultado al equipo de soporte, pero no me han dado una solución clara, lo cual me preocupa mucho. Es la primera vez que me sucede algo así, por eso estoy tan alarmado.

Agradezco de antemano cualquier orientación que me puedas brindar.

Saludos cordiales.

Dear jhonmcco,

We're glad to hear that you confirmed on our forum that you have received your funds. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru