20Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

I would like to file a formal complaint against 20Bet regarding repeated and unjustified cancellation of my withdrawal request.

I attempted to withdraw €100 from my account. Initially, I was asked to provide identity documents and payment card verification, which I submitted and were approved. After that, my withdrawal was still cancelled multiple times, each time with new documentation requests — including proof of address that is already clearly visible on my approved ID, and re-uploading the same payment card that was previously verified.

Despite fully cooperating, I have now received at least five withdrawal rejections without any clear or valid justification. This appears to be deliberate stalling rather than legitimate verification.

I have formally requested either immediate withdrawal or account closure with balance payout, but have not received a resolution.

I kindly ask to intervene and assist in resolving this matter.

Thank you for your help.

Kind regards,

Denis Povh

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Dear DePovh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DePovh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DePovh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru