20Bet Casino - Os ganhos do jogador foram confiscados.

20Bet has confiscated my legitimate winnings (~ARS 5,850,000) based on a vague and unfounded accusation of "fraudulent activity".

I did NOT use any bonuses, I only had one account and I fully passed KYC, including enhanced verification with a selfie with my ID and a verification code.

The casino has provided:

- Specific fraudulent actions are not considered

- There is no technical evidence

- There are no linked accounts

- No specific clause is alleged to have been violated.

Despite this, they decided to confiscate all my winnings and refund my deposits, which clearly indicates that there is no proven fraud.

I formally disagree with this decision and request:

- A clear explanation of the alleged **********

- Concrete evidence

- Fair processing of my withdrawal

I am a player from Argentina and I expect a transparent and fair resolution.

20Bet ha confiscado mis ganancias legítimas (~ARS 5850000) basándose en una acusación vaga y sin fundamento de "actividad fraudulenta".

NO utilicé ningún bono, solo tenía una cuenta y pasé completamente el KYC, incluida la verificación mejorada con una selfie con mi identificación y un código de verificación.

El casino ha proporcionado:

- No se consideran acciones específicas fraudulentas

- No hay evidencia técnica

- No hay cuentas vinculadas

- No se alega ninguna cláusula exacta violada

A pesar de esto, decidieron confiscar todas mis ganancias y reembolsarme los depósitos, lo que indica claramente que no hay fraude comprobado.

Discrepo formalmente de esta decisión y solicito:

- Una explicación clara de la supuesta **********

- Evidencia concreta

- Procesamiento justo de mi retiro

Soy un jugador de Argentina y espero una resolución transparente y justa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lautimasip277,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you entered all information truthfully during the registration process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

See attached response.

Ver respuesta adjunta.

Dear Lautimasip277,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 20Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 20Bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello,

Following a review, the player’s account was flagged for violations related to fraud (including collusion with other players and duplicate accounts). All relevant information has been provided from our side.

The player may withdraw the remaining balance corresponding to the deposited amount. Once the remaining balance is withdrawn, the account will be closed permanently.

Thank you, 20Bet Casino, for the information.

Could you please send me some more information about all this to my email, romana.r@casino.guru?

I appreciate your cooperation.

Best regards,

Romi

Hi Romi,

I’ve sent the additional information to you by email. Please let me know if you need anything else from our side. Thank you.

Thank you, 20Bet Casino, for providing all the evidence.

Dear user,

We have reviewed all the evidence provided by the casino and come to the conclusion now. This complaint will now be closed as unjustified, and we strongly suggest you avoid such situations in the future. Otherwise we wouldn't be able to help you in any way.

Best regards,

Romi