22bet Casino - A conta do jogador foi encerrada e os fundos foram debitados.

I have two accounts one in 22 bet and one in 22 casino which is the casino of 22bet

I've been waiting for the withdrawal for about 30 days, they blocked my account and I've asked a thousand times to only give me the active balance which is 700 in one account and 690 in the other, but the site not only blocked the withdrawal but also deducted funds from the balance and now I've been sending emails for two weeks but they completely ignore me

Ho due conti uno in 22 bet e uno in 22 casino che è il casinò di 22bet

sono circa 30 giorni che aspetto il prelievo , mi hanno bloccato il conto e ho chiesto mille volte di farmi avere solo il saldo attivo che sono 700 in uno e 690 nell'altro conto , ma il sito non solo mi ha bloccato il prelievo ma mi ha anche detratto fondi dal saldo e ora sono due settimane che mando e-mail ma mi ignorano completamente

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

Additionally, please note that we can only mediate complaints against one casino within a single complaint thread.

Since you are referring to both 22Bet and 22Casino, please submit a separate complaint for 22Casino so that we can review both cases individually.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Slots and sports, the verification was unnecessarily prolonged because I provided all the necessary documents after an hour

without bonus

Slot e sport , la verifica è stata inutilmente prolungata perché ho fornito tutti i documenti necessari dopo un'ora

senza bonus

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.