22bet Casino - A conta do jogador foi restringida.

Good afternoon,

After a long process of email exchanges and an inconvenient amount of personal documents, 22Bet limited my account and asked me to withdraw my funds. I did so, and asked them to delete my account from their system. They refused on the grounds that they don't have the technical means to do so. Today, I received two attempts to charge my personal account EUR 20 from 22Bet, completely unjustifiably as I don't use my account.

Please help 22Bet to delete all my data in accordance with current data protection laws.

Thank you,

Boa tarde,

Após um longo trabalho de trocas de e-mails e de uma quantidade inconveniente de documentos pessoais, a 22Bet limitou a minha conta e pediu-me para retirar os meus fundos. Assim procedi, e pedi para que apagassem a minha conta do sistema deles. Recusaram-se a fazê-lo alegando que não têm meios técnicos para tal. Hoje, recebi duas tentativas de cobrança de 20 EUR na minha conta pessoal vindas do 22Bet, de forma totalmente injustificada pois eu não uso a minha conta.

Quero por favor a vossa ajuda para a 22Bet apagar todos os meus dados de acordo com as leis de proteção de dados em vigor.

Obrigada,

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Dear AlexandraSC,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with 22bet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I assume correctly that no charges happened after all?
• How did you learn it was casino, who attempted to charge you personal bank account?
• Can you request a block at your financial institution for this casino so no more transactions could occur between the accounts?
• When was the last time you made a deposit at this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear AlexandraSC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru