22bet Casino - A retirada do jogador está atrasada.

I requested a withdrawal two days ago and they still haven't released it via pix

Há dou dias solicitei saque e ainda não liberaram via pix

Dear Deivili1109,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I always request a withdrawal and it's gone in minutes... What a piece of garbage

Sempre solicito saque caí em minutos ..Que lixo

Thank you for your reply, Deivili1109. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I want to withdraw my money and close my Casino account. I don't recommend anyone to open an account with this garbage.

Quero sacar meu dinheiro encerrar a conta Casino lixo não indico ninguém abrir conta nesse lixo

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.