22bet Casino - A retirada do jogador está atrasada devido a problemas de verificação.

For a year there were no problems, constant deposits and withdrawals.

After I had a large sum in my account (€5194, won mostly through sports betting) and wanted to withdraw it, 22bet repeatedly requested additional documents (passport, selfie, driver's license). I sent everything, but nothing happened, no verification was processed.

Ein Jahr lang gab es keine Probleme, immer wieder Ein-und Auszahlungen.

Nachdem ich eine größere Summe auf dem Konto habe (5194€, überwiegend über Sportwetten gewonnen) und auszahlen wollte forderte 22bet immer wieder weitere Dokumente (Pass, Selfie, Führerschein) an. Alles geschickt, aber es passiert einfach nichts, keine Bearbeitung der Verifikation.

Dear kalorde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I understand that you've been facing delays in processing your withdrawal after providing the requested documents.

• Could you please confirm if you received any specific communication from 22bet regarding why the verification was not processed?
• Were there any follow-up requests or explanations from their side?
• It would also be helpful if you could forward any relevant communication to petronela.k@casino.guru so we can have a clearer picture of the situation.

Your cooperation is important for us to fully investigate this issue and work towards a resolution. I want to make sure we have all the details we need to assist you properly.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience as we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Casino Guru team,

Yesterday, my account was verified by 22bet. Probably because the case was made public on CasinoGuru. Thank you very much for that.

However, I still cannot withdraw my funds, the following situation:

If I click on the withdrawal link, a website appears with the message "Authorization error".

Then I security@22bet.com contacted, they emailed me and told me to contact " rel="noopener noreferrer" target="_blank">S upport-de@22bet.com turn around.

Contacted support, they emailed me to security@22bet.com I didn't receive any response to another email to Security.

I will send you the corresponding screenshots to petronela.k@casino.guru to.

Thank you very much

Matthias P******

Liebes Team von Casino Guru,

gestern wurde mein Konto von 22bet verifiziert. Wahrscheinlich weil der Fall auf CasinoGuru öffentlich gemacht worden ist, vielen Dank schonmal hierfür.

Auszahlen lassen sich meine Gelder aber immer noch nicht, folgende Situation:

Gehe ich auf den Auszahlungslink, kommt ein Website mit der Meldung "Authorisierungsfehler".

Daraufhin habe ich security@22bet.com kontaktiert, die mailten mir ich solle mich an Support-de@22bet.com wenden.

Support kontaktiert, die mailten mir ich solle security@22bet.com kontaktieren. Auf eine weitere Mail an Security habe ich dann gar keine Anwort mehr bekommen.

Die entsprechenden Screenshots sende ich Ihnen an petronela.k@casino.guru zu.

Herzlichen Dank

Matthias P******

The problems have been resolved, you can mark the case as closed

Die Probleme wurden gelöst, sie können den Fall als abgeschlossen kennzeichnen

Dear kalorde,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru