22bet Casino - O pedido de saque do jogador foi negado e a conta foi restringida.

I requested a withdrawal from 22bet and they denied it, claiming they needed me to send documentation. Since then, everything has been absurd. They asked for a photo of my ID, then three days later a selfie, three days after that a utility bill, two days later my driver's license, and now, five days later, they're demanding my passport, which I don't have because in Argentina a passport isn't mandatory unless you're traveling abroad. I've been waiting for over 10 days for them to allow me to withdraw, and they're just trying to delay things and ask for some document I don't have so they don't have to pay me.

And they've blocked the casino on my account; I can only place sports bets, but they've lowered the odds on my account, leaving a margin for the house that can reach 30%, clearly trying to make me desperate and end up throwing my money away.

I hope you can help me.

solicite un retiro en 22bet y el me lo negaron argumentando que necesitan que envie documentacion, desde ahi todo ha sido absurdo, me pidieron foto de mi documento de identidad, luego a los 3 dias una selfie, 3 dias mas una factura de un servicio, dos dias despues mi licencia de conducir, ahora 5 dias despues me pinen pasaporte, el cual no tengo porque en argentina no es obligatorio el pasaporte si no viajas al exterior. llevo mas de 10 dias esperando que me permitan retirar y ellos solo buscan dilatar los tiempo y llegar a pedir algun documento que no posea para no pagarme.

y en mi cuenta me han bloqueado el casino, solo puedo hacer apuestas deportivas pero en mi cuenta han bajado las cuotas, dejando un margen para la casa que puede llegar al 30%, buscando claramente que entre en desesperación y termine tirando mi dinero.

espero me puedan ayudar

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which identity documents are currently pending verification in your account?
• Has the casino reviewed and approved all the documents that you sent for your KYC verification so far?
• When was the last time you sent any personal document to the casino for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear emiliano0026,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Veronika