5Gringos Casino - O jogador acredita que o seu pagamento foi atrasado.

Since August 11, I've requested two payments, one for 300BRL and the other for 400BRL. Today, August 15, the status hasn't changed, it's still the same. Support responds with automated messages, always saying that the order has already been processed, but nothing more.

Something that worried me was that I received the payment request email before filling in my payment information.

I know this casino is old, and I've seen some youtubers playing on it live, so I thought it was a reliable casino, but the delay in paying and the standard messages from support show a total lack of credibility.

The site is very attractive, with lots of games and good bonuses, but what's the point of playing on a site like this if you can't withdraw your money when you win?

I'm still waiting to be paid, and if I've fallen for a scam, at least let me know once and for all that I won't receive the amount in question 700 BRL (+- 150 usd).

Desde o último dia 11 de agosto, solicitei dois pagamentos, um de 300BRL e outro de 400BRL, hoje dia 15 de agosto o status não muda, continua o mesmo. O suporte responde com mensagens automaticas, sempre dizendo que o pedido já está com financeiro, mas nada além disso.

Algo que me deixou preocupado, foi ter recebido o email da solicitacao de pagamento antes de preencher minhas informacoes para pagamento.

Sei que esse casino é antigo, e já assisti ao vivo alguns youtubers jogando nele, imaginei ser um casino confiável, mas a demora em pagar e mensagens padrões do suporte, já demonstram total falta de credibilidade.

O site é bem atrativo, muitos jogos, oferecem bons bonus, porém doque adianta jogar num local assim, se quando ganhamos não podemos retirar o dinheiro?

Ainda espero ser pago, e caso eu tenha caido em algum golpe, que ao menos me avisem de uma vez que nao receberei a quantia em questão 700 BRL (+- 150 usd)

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Dominika