5Gringos Casino - O jogador está preocupado com problemas de pagamento.

Does anyone have experience with this casino, especially regarding payouts? I won €2,500 yesterday with free spins and wagered all the way through, but now I'm worried they won't pay me out.

Hat jemand Erfahrungen mit diesem Casino, vorallem was Auszahlungen angeht? Ich habe gestern mit Free Spins 2.500,00€ erspielt und durchgewagered, jetzt habe ich Angst dass es nicht ausgezahlt wird.

Dear mmmadsiii,

Thank you very much for submitting your complaint. I’m sorry to hear about your concerns regarding the payout of your recent winnings from free spins.

To better understand your situation and proceed with the case, we would appreciate if you could clarify a few details:

• Have you already submitted a withdrawal request for the €2,500? If yes, when did you request it, and has the casino responded in any way so far?
• Did you deposit any funds into your casino account? If so, could you let us know when the deposit was made—before or after you activated and used the free spins?
• Were there any terms or restrictions attached to the free spins bonus that you were made aware of?
• Have you completed the identity verification (KYC) process with the casino, or is it still pending?

If you have received any communication from the casino about your withdrawal or bonus terms, feel free to forward it to petronela.k@casino.guru so we can review it as part of our investigation.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear mmmadsiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru