7Slots Casino - O pedido de desistência do jogador está atrasado e não há resposta.

I am submitting a complaint against 7Slots regarding a withdrawal of $782 that has now been pending or repeatedly cancelled for nearly two months. I would appreciate your assistance in getting this resolved.

Background

I am an existing, verified customer of this casino. On 10 October 2025 I successfully withdrew $300 from this same account via Visa, with no issues. This establishes that my account is in good standing and that Visa withdrawals from this casino to my card have worked in the past.

I deposited funds most recently in cryptocurrency (BTC and USDC ERC20 on 12 February 2026). Despite depositing in crypto, the casino's platform only permits withdrawals to Visa or Mastercard, with no option to withdraw back to the crypto wallets I deposited from.

Timeline of withdrawal attempts (all for $782 unless noted)

- 24 February 2026 - Withdraw funds via Visa: Error

- 6 March 2026 - Withdraw funds via Mastercard: Error

- 11 March 2026 - Withdraw funds $400 via Mastercard: Error

- 27 March 2026 - Withdraw funds via Mastercard: still showing "New" (pending) more than three weeks later

Screenshots of my operations history, showing both the disputed withdrawals and the previous successful $300 Visa withdrawal on 10 October 2025, are attached.

Reasons given by the casino

On the first cancellation I was given only a vague explanation. After I resubmitted, the casino told me the withdrawal had been rejected by my bank. This explanation does not hold up: the casino successfully paid $300 to my Visa card in October 2025, so there is no standing rejection issue with my bank. Nevertheless, I opened an account with a different bank and submitted a fresh withdrawal on 27 March 2026. That request has now been sitting in "New" status for over three weeks without progressing, without rejection, and without any communication.

Attempts to contact the casino

The casino does not publish a support email address. The only way to contact them is through a web form on their site, which does not provide the user with a copy of the message sent or any ticket reference. I have submitted multiple messages through that form and received no replies. Live chat has been unreachable every time I have tried it. I have effectively been cut off from any means of getting a status update or an explanation, and the casino's own contact setup makes it impossible for me to provide documentary proof of my outreach.

What I am asking for

1. Payment of the $782 I am owed, either processed to a card I can actually receive funds on or, preferably, returned to the crypto wallet I deposited from.

2. A clear explanation of why three withdrawals to cards have now been marked "Error" and why the current request has been stuck in "New" for over three weeks, particularly given that the casino has paid me to Visa before.

Supporting information I can provide on request

- Full screenshots of the operations history, including the successful $300 Visa withdrawal on 10 October 2025

- Proof of the new bank account opened specifically to receive this payment

- Transaction IDs for the BTC and USDC deposits

Thank you for looking into this.

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Dear bim900129,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Do I understand correctly that you have opened a new bank account specifically for the purpose of receiving the payment?
• If that is the case, have you already utilized this payment method at the casino for depositing or withdrawing funds?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

It took less than 24 hours for my last succesful withdrawal to be processed. I have actually reactivated a dormant bank account for this specific payment, yes. I haven't used the new card to deposit, I've only tried to withdraw.

Dear bim900129,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hi Atilla, I have emailed you my recent conversation with the casino.

Dear bim900129,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello bim900129,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 7Slots Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon,

Please submit new withdrawal requests, and I will immediately forward the information to our financial department for clarification.

I can see that there are currently no active withdrawal requests on your account, and I would like to help resolve this situation as quickly as possible.

Hi, I have submitted a new withdrawal request

Dear bim900129

I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear bim900129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still have not received payment

Dear 7Slots Casino Team,

I would like to kindly request an update on the current status of the player's withdrawal request. Thank you for your attention to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon,

At the moment, there are no active withdrawal requests from this player. Previous requests were automatically canceled due to a technical issue, therefore the user can submit new withdrawal requests again.

Thank you for the update.

Could you please clarify the nature of the technical issue that caused the player's previous withdrawal requests to be automatically canceled?

At the moment, we appear to be stuck in a cycle where the player submits new withdrawal requests, only for them to be canceled later due to the same reported technical issue. In order to better understand the situation and provide the player with accurate information, we would appreciate more details regarding the cause of the problem, any steps being taken to resolve it, and an estimated timeframe for a solution, if available.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello bim900129,

May I ask if there have been any updates? Have you received your funds?

Hi, I still haven't received my funds.

Dear both parties,

At this stage, it appears that we have reached an impasse in this complaint. Communication from the casino has become limited, and despite our repeated requests, we have not received sufficient information or evidence that would allow us to properly assess the status of the disputed withdrawals and move the resolution process forward.

In the interest of fairness and in an effort to provide one final opportunity to resolve this matter, we will allow the casino an additional 7 days to respond to our inquiries and provide a substantive explanation regarding the current status of the player's withdrawals, together with any supporting documentation that may be available.

Should the casino fail to provide a meaningful response within this timeframe, we will unfortunately have no choice but to close the complaint as unresolved due to a lack of communication and insufficient evidence from the casino's side.

Please note that unresolved complaints may have a negative impact on the casino's rating on the Casino Guru website.

We sincerely hope that the casino will use this opportunity to provide the requested information so that we can continue working toward a fair resolution for all parties involved.