888Starz Casino - O depósito do jogador está atrasado e não foi creditado.

I deposited $100 into 888STARZ via bank transfer with Produbanco. My bank confirmed the transaction was successful and the funds were credited to the recipient's account, but 888STARZ never credited the money to my casino account.

I contacted customer service on April 6, 2026, and after more than a month, I still haven't received a solution or an estimated timeframe. Every time I contact them, they simply tell me to wait.

I have already provided them with all the documents, payment receipts, transaction details, and bank confirmations on numerous occasions. This is completely unacceptable for a gambling platform that manages customer funds.

If the money has already arrived in your account, there's no excuse for keeping a customer waiting indefinitely without a real answer. Customer service is terrible, and the experience has been extremely frustrating.

Please be very careful when depositing money here via bank transfer.

Deposité $100 en 888STARZ mediante transferencia bancaria con Produbanco. Mi banco confirmó que la transacción se realizó correctamente y que los fondos se acreditaron en la cuenta del beneficiario, pero 888STARZ nunca abonó el dinero a mi cuenta del casino.

Me puse en contacto con el servicio de atención al cliente el 6 de abril de 2026 y, después de más de un mes, aún no me han dado ninguna solución ni un plazo estimado. Cada vez que los contacto, simplemente me dicen que espere.

Ya les he proporcionado todos los documentos, comprobantes de pago, detalles de la transacción y confirmaciones bancarias en repetidas ocasiones. Esto es totalmente inaceptable para una plataforma de juegos de azar que gestiona fondos de clientes.

Si el dinero ya llegó a su cuenta, no hay excusa para mantener a un cliente esperando indefinidamente sin una respuesta real. El servicio de atención al cliente es pésimo y la experiencia ha sido extremadamente frustrante.

Tengan mucho cuidado al depositar dinero aquí mediante transferencia bancaria.

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Dear sylar0055,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Attila,

Thank you for your response.

My bank has already confirmed that the transfer was completed successfully and that the funds arrived in the 888STARZ beneficiary account. I have already sent the receipt, transaction details, and bank confirmation several times.

More than 30 days have passed and the casino still hasn't credited the deposit or provided a concrete solution; they just keep asking me to keep waiting.

I will update the complaint if I receive any new information.

Estimado Attila,

Gracias por la respuesta.

Mi banco ya confirmó que la transferencia fue completada correctamente y que los fondos llegaron a la cuenta beneficiaria de 888STARZ. Ya envié varias veces el comprobante, detalles de la transacción y confirmación bancaria.

Han pasado más de 30 días y el casino todavía no acredita el depósito ni proporciona una solución concreta, solo me piden seguir esperando.

Actualizaré la queja si recibo alguna novedad.

Thank you for your reply. Could you please forward your communication with the payment provider and the aforementioned evidence? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear sylar0055,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru