AllySpin Casino - A retirada do jogador foi adiada.

Good morning,

I am writing to ask if it is possible to verify my withdrawal, whether it has actually been processed or not.

From the chat I only receive classic set responses.

Approved withdrawal of €60 May 14, approved withdrawal of €170 May 16, expected time 3-5 business days. It is now May 30 and I have not received anything about it, also checked with my bank and they confirm that there are no active transactions in my favor active.

Sent email for the first time a few days ago specifying to be waiting since May 14th and I receive 'Please wait 3-5 business days' which in fact have now passed since acceptance. I am writing again today for information on the timing 'We understand that the wait is frustrating, await feedback from the relevant team to speed up processing'. And here again I am back to square one with the set sentences.

How can I move? Thank you

Buongiorno,

Vi scrivo per chiedere se è possibile verificare il mio prelievo, se è stato effetivamente elaborato o meno.

Dalla chat ricevo solo classiche risposte impostate.

Prelievo approvato di 60€ 14 maggio, prelievo approvato di 170€ 16 maggio, tempo previsto 3-5 giorni lavorativi. Siamo ormai al 30 maggio e non ho ricevuto nulla in merito, verificato anche con la mia banca e confermano che non vi sono transazioni attive a mio favore attive.

Inviato email per la prima volta quche giorno fa specificando di essere in attesa dal 14 maggio e ricevo 'Attenda 3-5 giorni lavorativi' che appunto ormai trascorsi dall'accettazione. Riscrivo oggi per informazioni sulla tempistica 'Capiamo che è frustrante l' attesa, attendiami riscontro dal team competente per accelerare l'elaborazione'. Ed anche qui siami punto a capo con le frasi impostate.

Come posso muovermi? Grazie

Dear Nm194nm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us better understand your situation and expedite the resolution of your withdrawal issue, could you please provide us with the following details?

• What method did you use for the withdrawal (bank transfer, e-wallet, etc.)?
• Have you received any email confirmations regarding the status of your withdrawal?
• Have you contacted the customer support of the casino for an update? If so, what was their response?
• Is there any reference number associated with your withdrawal that you could share with us?

You can forward any relevant communication and supporting evidence to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good evening, do you have any news on this matter?

Thank you

Buonasera, avete novità in merito?

Grazie

My apologies for the delayed reply, Nm194nm, and thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru), who will take over from here and assist you further. I wish you the best of luck and truly hope your issue will be resolved to your satisfaction soon.

Hello there,

Thank you Nm194nm for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask AllySpin Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Hello all,

We apologize for any inconvenience caused with the delay of your funds, we are currently working on verifying the reason of the delay on your request. As soon as we have a response from the relevant department you will be informed immediately.

Best regards,

AllySpin.com

Good evening,

I will wait, but I would like to point out that we have almost reached 1 month of waiting.

More than a week ago I was told the same thing, about waiting for a response from the relevant department.

But I wait hoping that everything will be resolved as soon as possible.

Greetings

Buonasera,

Attenderó, ma faccio presente che siamo arrivati quasi ad 1 mese di attesa.

Più di una settimana fa mi è stata riferita la stessa cosa, riguardo l'attesa di una risposta del dipartimento competente.

Ma attendo sperando il tutto si risolva nel più breve tempo possibile.

Saluti

Hello nm194nm,

We would kindly ask you to please check your emails, where we send you the corresponding transaction numbers which you can check with your bank in order to locate the payments.

We would kindly like to ask you to give us an update once you reached your bank.

Thank you in advance for your cooperation.

Best regards,

AllySpin.com

.

Hi everyone,

I waited until the last minute to respond.

As of today, after 1 week, I have not received either payment.

I would like to point out that the waiting for payments has been going on since May 15th. More than 1 month.

Do you have any news on this?

Thank you

Ciao a tutti,

Ho atteso fino all'ultimo per rispondere.

Ad oggi dopo 1 settimana non ho ricevuto nessuno dei due pagamenti

Preciso che l'attesa dei pagamenti va avanti dal 15 maggio. Più di 1 mese.

Avete novità a riguardo?

Grazie

Dear Nm194nm,

We are checking your request with the relevant department.

As soon as we have an update, we will let you know.

Best regards,

AllySpin.com

Dear Nm194nm,

We have requested the bank statements from your bank between 14.05 - 31.05, in PDF, so we can check with our provider.

Thank you in advance!

Best regards,

AllySpin.com

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nm194nm,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter