AllySpin Casino - Jogador enfrenta novamente atrasos em saques.

Good morning.

My mistake, I played in this casino again! I should have learned! The first time I made a withdrawal, they took 1 month to pay out. Now I'm facing a delay in the withdrawal request again!!! This second withdrawal is already taking 15 days. They don't pay people, they just complain!!! There's no point in playing here if they delay every withdrawal request and I have to complain!!! I send chat about the delay, the answer is always the same, we apologize, we are facing a large request for withdrawals, be patient.

Bom dia.

Por erro meu, voltei a jogar neste casino! Eu devia ter aprendido! A primeira vez que fiz saque, demoraram 1mes a pagar. Agora estou emlnfrentando de novo um atraso no pedido de saque!!! Este segundo levantamento já demora 15 dias. Eles não pagam às pessoas, só com queixa!! Não vale a pena jogar aqui, se em todos os pedidos de saque eles atrasam e eu tenho de me chatear!! Envio chat do atraso, a resposta é sempre a mesma, pedimos desculpa, estamos enfrentado um grande pedido de levantamentos, tenha paciência.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Good morning,

I played without bonuses. All real money. My account doesn't require kyc. I played live casino and slots.

Bom dia,

joguei sem bônus. Tudo dinheiro real. A minha conta não requer kyc. joguei casino ao vivo e slots.

Thank you for your reply. Please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru, or post screenshots here. I appreciate your patience and cooperation.

It's always the same answers, and I've known that for a long time.

Sempre as mesmas respostas, que estão com um atraso, isso já eu sei há muito tempo.

On September 1st, everything remains the same... You don't pay!

Dia 1 de setembro, tudo continua na mesma... Não pagam!

September 3rd and they still haven't paid. Can you please call the casino manager? If it takes 7 days to reply, and they're going to give you another 7 days... That's half a month of waiting! Between you answering me and the casino answering me here.

Dia 3 de setembro e continuam a não pagar. Pode por favor chamar o respons do casino?? Se demora 7 dias a responder, e lhe vai dar mais 7 dias... É metade de um mês só á espera! Entre vocês me responder e o casino me responder aqui.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Miidelgado,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has not been processed yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Everything is still pending... I have two orders that have already exceeded the 3 working days by a large margin.

40€ 11august

60€ 19august

Continua tudo pendente... tenho dois pedidos que já ultrapassaram em larga escala o tempo dos 3 dias uteis.

40€ 11agosto

60€ 19agosto

Dear Mildelgrado,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

AllySpin Casino Team

AllySpin Casino Team I kindly ask you to keep us informed as soon as you have some news.

Thank you

I'm waiting for payment, thank you.

Aguardo o pagamento, obrigada.

Good morning, I have just received the two outstanding payments. I will then close my account at this casino.

in ALL my withdrawal requests it took them 1 MONTH to pay me!!!!!!!!! Miserable and not excusable. ZERO score casino.

Bom dia, acabo de receber os dois pagamentos pendentes. De seguida irei encerrar a minha conta neste casino.

em TODOS os meus pedidos de levantamentos demoraram 1 MÊS para me pagarem!!!!!!!!! Miserável e não é desculpável. Funcionam mal! casino nota ZERO.

I would like to inform you that I have already made two withdrawals and closed my account with this casino. I don't understand how it has such a high rating here on gurucasino ...

Thank you guru, for resolving the case. Mind you, your assessment doesn't match the poor casino it is. As for allyspin, so long!

Informo que já tenho os dois levantamentos na conta e já encerrei a minha conta com este casino. Não percebo como tem um índice tão elevado aqui no gurucasino ...

Obrigada guru, pela resolução do caso. Mas olhem que esta vossa avaliação não corresponde ao fraco casino que é. Quanto á allyspin, até nunca!

Dear Miidelgado,

I’m truly sorry to hear that your experience wasn’t satisfactory, and I appreciate you taking the time to let us know.

Regarding your complaint, would you prefer that I close it now, or would you like me to keep it open until the funds from the two other withdrawals have been received?

Thank you for your patience, and please let me know how you’d like me to proceed.

All the withdrawal requests have now been paid. It took them 1 month, again... They are ridiculous at paying!!! I've already closed my account at that casino. They won't cheat me a third time! I learned from two examples.

Já todos os pedidos de levantamentos foram pagos. Demoraram 1 mês, mais uma vez... São ridículos a pagar!!! Já encerrei a minha conta nesse casino. Não me enganam uma terceira vez! Eu aprendi com dois exemplos.

Dear Miidelgado, as I said earlier, I am truly sorry that your you didn't have a good user experience. However, I'm so glad to hear that your money has arrived and our effort paid off ! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru