AllySpin Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello Casinoguru team,

Unfortunately, I'm currently having a problem with my three withdrawals at Allyspin Casino (3 x 500 euros each). I deposited 40 euros with a 100% first deposit bonus.

Despite contacting support several times, I'm only told that the withdrawals haven't been processed yet and that I'll have to be patient. Unfortunately, 10 days have already passed, so I assume the casino doesn't want to pay me out.

I asked for verification, but it is not yet required (statement from live chat).

It would be great if Casinoguru could help me with this complaint. Thank you very much!

Best regards

Pawel

Hallo Casinoguru-Team,

leider habe ich aktuell ein Problem mit meinem 3 Auszahlungen beim Allyspin Casino ( 3x 500 Euro jeweils).Eingezahlt wurden 40 Euro mit einem 100% Ersteinzahlungsbonus.

Trotz mehrfacher Kontaktaufnahme des Supports, werde ich nur vertröstet, dass die Auszahlungen noch nicht bearbeitet wurden und ich mich mehr gedulden muss. Leider sind jetzt bereits 10 Tage vergangen, sodass ich davon ausgehe, dass das Casino mich nicht auszahlen möchte.

Ich habe nach einer Verifizierung gefragt, jedoch sei diese noch nicht erforderlich (Aussage Live Chat).

Es wäre toll, wenn Casinoguru mir bei dieser Beschwerde helfen könnte. Vielen Dank!

Mit freundlichen Grüßen

Pawel

Dear Pawelss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Pawelss,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Unfortunately, I haven't received my three payouts. I contacted support again, but there's been no news.

Greetings

Hallo,

leider habe ich meine 3x Auszahlungen nicht erhalten. Ich habe den Support noch einmal kontaktiert, jedoch gibt es hier auch nichts neues.

Grüße

Dear Pawelss, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you received any verification requests from the casino?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello

1.So far I have not made any withdrawals in the casino

2. I have contacted the live chat and checked my profile, both of which confirmed that verification is not yet necessary.

3. Unfortunately, I didn't take any screenshots of the chat history with support.

Greetings

Hallo

1.bisher Habe ich noch keine Auszahlung in dem Casino getätigt

2. Ich habe den Live Chat kontaktiert, sowie mein Profil überprüft und beides bestätigt, dass eine Verifizierung noch nicht notwendig ist.

3. Leider habe ich keine Screenshots von dem Chat Verlauf mit dem Support gemacht.

Grüße

Only screenshots of the withdrawal requests

Lediglich Screenshots von den Auszahlungsanträgen

Dear Pawelss, could you please let me know the exact dates on which you requested each of the three withdrawals?

Also, are all three of these withdrawal requests still pending in your casino account, or has the status of any of them changed?

Thank you very much, Pawelss, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Pawelss,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Martina,

Thank you very much for your help and willingness.

Hallo Martina,

vielen Dank für ihre Hilfe und Bereitschaft.

Hello Martina,

The casino has just approved all three of my withdrawals. Thank you for your support and help. You can close the complaint.

Hallo Martina,

das Casino hat soeben alle meine 3 Auszahlungen genehmigt. Vielen Dank für die Unterstützung und Hilfe. Sie können die Beschwerde schließen.

Dear Pawelss, I'm so glad to hear that your issue has been resolved! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru