AllySpin Casino - Os ganhos do jogador foram confiscados.

I fully wagered my bonus and had a real money balance of €27,000. €1,800 was left in my account and the other €25,200 was removed. I played Lord of the Ocean and won €25,000.

Ich habe mein Bonus vollständig umgesetzt und habe ein Echtgeldguthaben von 27.000€ gehabt 1800€ wurden stehen gelassen und die anderen 25.200 Euro wurden von mein Konto entfernt ich habe Lord of the ocean gespielt und ein Gewinn von 25.000 Euro erzielt

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when you deposited and when the bonus was activated?
• When did you complete the bonus wagering requirements?
• When did you win?
• Are there any circumstances we should consider as to why max win of the bonus shouldn't be applicable in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas