Amerio Casino - Jogador questiona adiamento do torneio.

Hello Casinoguru I have a question regarding the Amerio Gold Rush 1,000,000 BRL tournament, initially the tournament is from July 15 to August 15, I was in second place with a prize of 117,500 BRL, but the tournament was postponed for another 1 month until September 15, I would like to know if we have the Casino can postpone the tournament?

Olá Casinoguru estou com uma dúvida referente ao torneio Amerio Gold Rush 1.000.000 BRL, inicialmente o torneio está de 15 julho a 15 de agosto, eu estava em segundo lugar com premiação de 117.500 BRL, mas o torneio foi adiando por mais 1 mês até 15 de setembro, gostaria de saber se nós termos o Casino pode adiar o torneio?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the tournament. To accurately understand your situation and assist you better, could you please provide more information by answering the following questions?

• What was the initial reason given for the tournament postponement?
• Have you received any official communication from the casino regarding the changes to the tournament dates?
• Do you have any terms and conditions from the casino that mention how they handle tournament postponements?
• Did you reach out to the casino for clarification on this matter? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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Hello Veronika, nice to talk to you.

What was the initial reason given for postponing the tournament?

ANSWER: NO ANSWER

Have you received any official communication from the casino about the changes to the tournament dates?

ANSWER: I HAVEN'T RECEIVED ANY OFFICIAL COMMUNICATION ABOUT THE CHANGES TO THE TOURNAMENT DATES, THE COUNTDOWN SHOWED THE TOURNAMENT FINISHED, I WAS IN SECOND PLACE, AFTER CONTACTING THE CHAT, THEY SAID THAT THE RELEVANT SECTOR WOULD ANALYZE IT, WHEN I WENT BACK AND CLICKED AGAIN, A NEW COUNTDOWN APPEARED.

Do you have any casino terms and conditions that mention how they deal with tournament postponements?

ANSWER: THERE ARE NO POSTPONEMENTS IN THE TERMS AND CONDITIONS.

Did you contact the casino to get clarification on this? If so, what was the response?

ANSWER: THE ANSWER HAS ALWAYS BEEN THAT THE RESPONSIBLE DEPARTMENT IS CHECKING.

Thank you for your attention Veronika.

Olá Veronika bom falar com você.

Qual foi o motivo inicial dado para o adiamento do torneio?

RESPOSTA: NÃO OBTIVE RESPOSTA

Você recebeu alguma comunicação oficial do cassino sobre as mudanças nas datas do torneio?

RESPOSTA: NÃO RECEBI NENHUMA COMUNICAÇÃO OFICIAL DAS MUDANÇAS DE DATAS DO TORNEIO, NA CONTAGEM REGRESSIVA APARECEU TORNEIO CONCLUÍDO, ESTAVA EM SEGUNDO LUGAR, APÓS ENTRAR EM CONTATO COM O CHAT, DISSERAM QUE O SETOR RELEVANTE IRIA ANALISAR, QUANDO VOLTEI E CLIQUEI NOVAMENTE APARECEU NOVA CONTAGEM.

Você tem algum termo e condição do cassino que mencione como eles lidam com adiamentos de torneios?

RESPOSTA: NOS TERMOS E CONDIÇÕES NAO CONSTA ADIAMENTOS.

Você entrou em contato com o cassino para obter esclarecimentos sobre o assunto? Se sim, qual foi a resposta?

RESPOSTA: A RESPOSTA SEMPRE FOI O SETOR RESPONSÁVEL ESTÁ VERIFICANDO.

Agradeço pela atenção Veronika.

Thank you for your reply and for providing us with more details about your issue.

I understand how frustrating it must have been to see the tournament extended without any prior notice, especially since you were in a good position to win. Unfortunately, tournaments are considered promotional features, and casinos often include clauses in their Terms and Conditions that allow them to change, extend, or even cancel such promotions at their own discretion. While this creates a very poor user experience, it also means we cannot challenge the casino on these grounds.

Because of this, we must reject your complaint, as we do not have grounds to demand that the casino pay out the tournament prize earlier than they decide. However, we strongly recommend being very cautious with this operator and considering playing only at well-regulated casinos with a higher safety rating, where player rights are better protected. A fair and trustworthy casino would handle such changes in a clear and responsible way. Please also note that Amerio Casino operates without a proper license and currently holds a safety rating of 5.4 on our website, which is quite low.

I’m sorry we can’t assist you further in this specific case, but I hope the information above helps you make safer choices in the future.

Best regards,

Veronika