Amerio Casino - Os ganhos do jogador foram confiscados.

I deposited 200 BRL with a 75% bonus on Saturday and bought 3 bonuses in the Crystal Robo game. According to the history, the winnings of 519 BRL were not counted.

Depositei 200 BRL com bônus de sábado de 75% comprei 3 bônus no jogo Crystal Robo, conforme histórico os ganhos de 519 BRL não foram contabilizados.

Dear ericleo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your winnings haven't been credited to your casino account?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Did I understand correctly that your winnings were not credited to your casino account?

Answer: My winnings were not credited due to some error.

Did you try to contact the casino about this problem?

Answer: Yes, I have contacted the casino.

Please forward all relevant communications between you and the casino to .

Answer: I have forwarded all emails to your email address above.

Olá Kristina,

Entendi corretamente que seus ganhos não foram creditados na sua conta do cassino?

Resposta: por algum erro meus ganhos não foram contabilizados.

Você tentou entrar em contato com o cassino sobre esse problema?

Resposta: sim entrei em contato com o casino.

Por favor, encaminhe todas as comunicações relevantes entre você e o cassino para kristina.s@casino.guru .

Resposta: encaminhei todos os e mail para seu e mail acima.

Thank you very much, ericleo, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello ericleo,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an Amerio Casino representative to join this conversation and participate in resolving this complaint.

Dear Amerio Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Player. Thank you for your appeal. We are looking into your situation and will give you an answer soon. 

Thank you for being with us.

Best regards, Amerio team

Dear Amerio Casino,

Thank you for your response.

Please keep us updated and respond once you have any news regarding the case.

I'll be awaiting your reply.

Dear ericleo.

We have looked into your situation. Due to a technical glitch your winnings were not credited to your account. Thanks to you we have eliminated it and your money is credited to your account.

Thank you for this appeal. We strive to be better, and you help us in this.

Thank you for being with us.

Respectfully, Amerio team

Hello ericleo,

Could you confirm that you have received the funds in your casino account?

I'll be awaiting your reply.

Hello Stefan and Amerio Casino, the funds have been added to my account, great that Amerio Casino verified that there was a technical failure, which happens with all online systems, but the best thing is that Amerio Casino recognizes the error and returns our winnings, very honest casino, I will continue playing at this casino without worries. Thank you all for your help. Big hugs.

Please mark my complaint as resolved.

Olá Stefan e Amerio Casino, os fundos foram adicionados a minha conta, ótimo que o Amerio Casino verificou que houve uma falha técnica, que acontece com todos os sistemas on LINE, mas o melhor que o Amerio Casino reconhece o erro e devolve nossos ganhos, Casino muito honesto, continuarei jogando nesse Casino sem preocupações. Agradeço a todos pela ajuda. Grande abraço.

Pode marcar como resolvida minha reclamação por favor.

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru