Amonbet Casino - O jogador afirma que o seu pagamento foi atrasado.

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Dear reeldoq,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jean,

Thank you for your response. I understand the 14-day timeframe mentioned in your guidelines, and I am willing to wait until then.

However, I would like to clarify that this is not simply a case of a withdrawal taking a couple of days to process.

My original withdrawal was reversed on August 25, and the funds were returned to my casino balance. I contacted AmonBet several times to ask why the withdrawal was reversed, but they were unable to provide me with any clear explanation or details about what went wrong with the payment.

I was then instructed to submit a new withdrawal. I did so, but I am still waiting for my money.

What concerns me is the lack of transparency regarding the failed/reversed withdrawal, especially since the casino has not been able to explain why the payment provider rejected it or what was actually wrong with the payment.

I will wait until the 14-day period has passed, as requested. However, I would appreciate it if this case could remain open and be reviewed at that point if the funds still haven't arrived.

Thank you.

update: they reversed again my payment

UPDATE – September 7, 2026 – THIRD WITHDRAWAL REVERSED

This situation has now become completely unacceptable.

My withdrawal has been reversed AGAIN today. This is now the THIRD time my withdrawal has been reversed.

I contacted AmonBet support today to finally get a clear explanation. Instead, I received a series of contradictory statements that raise even more questions about what is actually happening with my money.

Here is what AmonBet support told me today:

1. First, they claimed the previous reversal was caused by my bank.

The agent explicitly stated:

"They have processed the return, and we are unable to determine the reason on our end."

I immediately explained that my bank never received any payment whatsoever, so there was nothing for my bank to reject or return.

2. I pointed out that a previous AmonBet support agent had told me that the PAYMENT PROVIDER was responsible.

The response I received today was essentially that rejection cases are related to payment providers, while identified payments are related to banks.

But shortly afterwards, the agent AGAIN claimed:

"This case is not related to payment provider, as funds were reversed from your bank's side."

So which one is it?

Was the payment rejected by the payment provider, or was it rejected by my bank?

AmonBet appears to have a different explanation depending on which support agent I speak to.

3. I then asked how the current withdrawal was being sent.

The agent initially refused to tell me whether it was SEPA or SWIFT and told me to check my wallet.

After I explained that the withdrawal interface only says "Bank Transfer" and does not specify the transfer type, the agent checked my account and confirmed:

"As I have checked, your withdrawal is via SEPA."

4. I then asked the obvious question: my withdrawal is in HUF — how exactly is AmonBet processing a HUF withdrawal through SEPA?

The agent's response was:

"Please note that you can withdraw HUF as well via SEPA."

This is particularly concerning because AmonBet has now apparently attempted this withdrawal multiple times, and every single attempt has failed/reversed.

Instead of investigating whether their payment routing or currency handling is the problem, support simply tells me that everything is "perfectly fine" and that I should wait.

5. What makes this even more absurd is that the same agent repeatedly assured me that there was no problem with the current withdrawal.

I was told:

"everything looks great with your account"

and

"no further action is needed from your side"

Yet the withdrawal was subsequently reversed AGAIN.

This is now the third failed withdrawal, and I am still being given no concrete explanation.

At this point, I don't believe that simply telling me to "contact my bank" is an acceptable response.

My bank cannot investigate a payment that they never received.

I need AmonBet to explain what actually happened on their side and provide a consistent explanation.

I would specifically like AmonBet to clarify:

Who rejected the previous payment — the payment provider or my bank?

If AmonBet claims it was my bank, what evidence do they have that the payment ever reached my bank?

Which payment provider processed the withdrawal?

What transfer type was actually used?

Why is a HUF withdrawal being processed via SEPA?

If the previous payment failed, why was the exact same payment route used again?

Why did support repeatedly tell me that everything was fine immediately before the withdrawal was reversed again?

At this point, this is no longer just a matter of a withdrawal taking longer than expected.

Three withdrawals have now been reversed, AmonBet has provided contradictory explanations for the previous failures, and I still have no clear explanation of where the payment actually went or why it keeps failing.

I have completed the required verification and there is no outstanding action requested from me.

I am asking AmonBet to stop giving generic copy-paste answers and actually investigate the payment failure with their payment provider.

I want my withdrawal paid, and I want a clear, consistent explanation of what is happening to it.

stay away from this scam bullshit site

I’m sorry to hear about the multiple reversals of your withdrawals. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Please post screenshots of all relevant communication with customer support regarding the withdrawal delays and reversals.

Thank you very much in advance for your reply.

Dear reeldoq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru