AMPM Casino - A retirada do jogador está atrasada e a conta parece bloqueada.

I deposited 20 euros and get 60% match bonus + 180 free spins.

in the bonus section were no max cash out info. so, i turnover the money and FS. i made 545 euros and withdrawal the sum of 490 euros.

After verification process i got only 400 euros. then i try to chat, but obviously they blocked me. i coult reached them only trough email. one hour ago i sent them some questions, why only 400 and ask for terms and conditions about bonus. Im still waiting for an answer.

i also try to check in history section, but there is nothing to find about the bonus i took, only wagg. requiremets and max bet limit ( 3 euros).

nothing about max cash out informations. I little bit odd.

Can you check this for me? thank you very much.

bye, Blanka

Hello blankaloviscek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first bonus in the casino?
• When was the last time you spoke to the casino and what was it about?

Would it be possible to forward a screenshot of the bonus you claimed and the full bonus and betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear blankaloviscek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

1.Account was completely veryfied in the time i want to withdraw. erlier i was withdrawing with only phone number and email verification, but small sum of money. i try to withdraw on wednesday, but they ask me for documents i need to send and they took about 48 hours for verification process. They sent me an email with the messagge, that my account is now verified. In this time were ending one of casino tournaments 10.000 free spins where i ended and won 100 fs. But reward was canceled, beacuse they told me i was in withdrawal process and in this case i cannot get reward. They do this on purpose, because in the same time i won tournament reward i succesfully withdraw. Im playing more then 10 years in several casinos and many of the accounts i locked, because the terms and conditions are unfair.

2.No, i took several bonuses in AMPM casino.

3.I do not have any saved conversation, no screenshoots, because i didnt have any access to the past bonuses and promotions. And from the moment of withdraw, they never answer me. Thank you.

Hello blankaloviscek,

Would it be at least possible to forward your betting history to nikolas.b@casino.guru?

Please keep in mind that bonuses has usually individual terms but the general terms still apply - in case your winnings were mostly generated from free spin wins (as if your real and bonus balance was previously lost), the following rule should apply:

Looking forward to your answer.

Regards,

Nick

Dear blankaloviscek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello again.

I do not have any betting history. I close account for 180 days.

Dear blankaloviscek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

To reply on what?

Dear Blankaloviscek,

Could you please clarify whether the closure of your account was initiated by yourself or if it was a decision made by the casino?

If the account closure was requested by you, could you kindly explain the reason behind your request? Unfortunately, without the necessary evidence, it becomes challenging to proceed further with your case.

We appreciate your cooperation and look forward to your response.

Best regards,

Nick

i close account on my request.

Dear Blankaloviscek,

Unfortunately, without any additional evidence and your account now closed, we will be forced to close the complaint as well as we are unable to proceed in resolving it.

However, as explained above, the cap of your winnings most likely occurred due to the maximum win limit from the free spins.

Wish you best luck in the future.

Best regards,

Nick