AmunRa Casino - A conta do jogador foi encerrada.

Good morning, today AmunRa blocked my account without warning and reversed my withdrawal. I would like the casino to refund my remaining balance in full.

Buongiorno, oggi AmunRa ha bloccato il mio conto senza preavviso e annullato il mio prelievo. Vorrei che il casino mi restituisca il saldo residuo per intero.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

• I played Hacksaw and Pragmatic slot machines
• the verification was not necessary, I was not asked for it
• I accumulated the winnings with my own money

Ciao Attila,

• ho giocato alle slot machine hacksaw e pragmatic
• la verifica non era necessaria, non mi è stata chiesta
• ho accumulato le vincite con i miei soldi

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

The casino ignored my request for a refund of the remaining funds.

Il casino ha ignorato la mia richiesta di rimborso dei fondi rimanenti.

I'm very sorry but you haven't addressed my previous request. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Here's the full communication between me and the casino so far:

Ecco la comunicazione completa tra me e il casino fino ad ora:

Hello Spa815,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Spa815,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from AmunRa Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear AmunRa Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel