AmunRa Casino - A conta do jogador foi encerrada e os saques foram atrasados.

Good evening! I had created an account with the Amunra Casino company and made a deposit of €50. I was playing at this company's casino and had multiple winnings totaling €4500 as stated above. The withdrawal process said it would take 3 business days. Today, 08/05/2025, is the 4th business day and my money has not been withdrawn, but I am informed that my withdrawal is constantly being canceled. The withdrawals I make are for €500 and not the entire amount, despite this, nothing. In fact, a few hours ago today my account was locked by the administrator and I have no access. After repeated attempts to contact them via email, I never received any response to resolve my problem. Please help me resolve the issue I am facing. Thank you very much!

Καλησπέρα σας! Είχα φτιάξει λογαριασμό στην εταιρία της Amunra Casino και έκανα μια κατάθεση των 50€. Έπαιζα στο casino της εταιρίας αυτής και είχα πολλαπλά κέρδη συνολικού ποσού των 4500€ όπως αναγράφεται και παραπάνω. Η διαδικασία της ανάληψης έλεγε πως διαρκεί 3 εργάσιμες μέρες. Σήμερα 08/05/2025 είναι η 4η μέρα εργάσιμη και τα λεφτά μου δεν έχουν αναληφθεί παρά ενημερώνομαι πως η ανάληψη μου συνεχώς ακυρώνεται. Η αναλήψεις που κάνω είναι των 500€ και όχι ολόκληρου του ποσού παρόλο αυτά τίποτα. Μάλιστα, σήμερα πριν κάτι ώρες ο λογαριασμός μου κλειδώθηκε από το διαχειριστή και δεν έχω κάποια πρόσβαση. Μετά από επανειλημμένες προσπάθειες να επικοινωνήσω μαζί τους μέσω email, δεν έλαβα ποτέ κάποια απάντηση για επίλυση του προβλήματος μου. Παρακαλώ για τη βοήθεια σας στην επίλυση του θέματος που αντιμετωπίζω. Ευχαριστώ πολύ!

Dear siak13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear siak13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru