AmunRa Casino - O jogador está com dificuldades para encerrar sua conta.

Good afternoon, how are you? I've just come to complain because I've been trying to close my player account for a few days now and the emails they send me always say the same thing. I have no more patience.

They always say why I want to close my account, and I've already replied I don't know how many times. thank you

Boa tarde tudo bem!! Só venho reclamar porque a uns dias que tento encerrar a conta de jogador definitivamente e os e mails que me mandam é sempre a dizer o mesmo. Não tenho mais paciência.

Dizem sempre qual o motivo pelo qual quero encerrar a conta. e eu já respondi não sei quantas vezes. obrigada

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila