Arctic Casino - A retirada do jogador foi adiada devido a restrições de bônus.

I deposited 50 euros at Arctic Casino. They advertised a 100% first deposit bonus and 100 free spins on Gates of Olympus. They didn't give any free spins at all.

I asked in the chat and they said I can only play in the live casino. I said I don't want to play in the live casino and I want another bonus or I want to withdraw my money.

They informed me that I cannot withdraw the money because it must be played/wagered, apparently 3500 euros in the live casino.

All they had was this first deposit bonus of 100% and 100 free spins, and it was incorrect and misleading. They claimed that I had chosen the live casino bonus myself, but it wasn't there separately.

Talletin Arctic- kasinolle 50 euroa. He mainostivat ensitalletusbonusta 100% sekä 100 ilmaiskierrosta peliin Gates of Olympus. Ilmaiskierroksia he eivät antaneet ollenkaan.

Kysyin chatissa, ja he sanoivat, että voin pelata vain livekasinolla. Sanoin, että en halua pelata livekasinolla, ja haluan toisen bonuksen, tai haluan nostaa rahani.

He ilmoittivat, että en voi nostaa rahaa, koska se täytyy pelata/ kierrättää ilmeisesti 3500 euroa livekasinolla.

Heillä ei ollut muuta kuin tämä ensitalletusbonus 100 % ja 100 ilmaiskierrosta, ja se oli virheellinen ja harhaanjohtava. He väittivät, että olen muka valinnut itse livekasinobonuksen, mutta sitä ei ollut erikseen.

Dear Seppo14,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Arctic Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what action is necessary in the casino to choose a bonus? Kindly support
• Have you asked the casino if the bonus can be canceled or changed? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

After the last chat they promised to give me a new bonus for slots. Maybe I'll get another 100 free spins. Maybe it will work out, but I have to say that my first impression of this casino was shockingly bad. Usually in casinos, first deposit bonuses go to both slots and live casino. Also, the information was really bad.

I should clarify that I chose the 100% bonus instead of the 10 super free spins, and this was the end result.

Viimeisimmän chat-keskustelun jälkeen he lupasivat antaa minulle uuden bonuksen slotteihin. Ehkä saan vielä 100 ilmaiskierrosta. Ehkä asia järjestyy, mutta minun täytyy sanoa, että ensivaikutelma tästä kasinosta oli järisyttävän huono. Yleensä kasinoilla ensitalletusbonukset menevät sekä slotteihin, että livekasinolle. Lisäksi asia oli todella huonosti informoitu.

Tarkennan vielä että valitsin 100 % bonuksen 10 superilmaiskierroksen sijaan, ja tämä oli lopputulos.

They gave me 10 super free spins on Gates of Olympus and removed the €50 live casino bonus. It seems they didn't have a 100% bonus on slots.

He antoivat minulle 10 superilmaiskierrosta peliin Gates of Olympus, ja poistivat 50 euron livekasino bonuksen. Näyttää siltä, ettei heillä ollutkaan 100 % bonusta slotteihin.

Thanks for the explanation and the submitted information.

• Was the solution that the casino arranged satisfactory?
• May we consider the issue resolved?

Please let me know.

I'm not interested in it anymore. I won't be making any more deposits there. It's good that I found another casino where I don't recommend anyone to play.

Asia ei kiinnosta minua enempää. En aio enää tehdä talletuksia sinne. Hyvä, että löytyi taas yksi kasino, jossa en suosittele kenenkään pelaavan.

Thanks for your reply.

I am sorry we could not be of more help on this occasion.

The complaint will be closed without resolution, since we didn't receive a positive outcome, and further actions cannot be taken.

Please do not hesitate to contact us if you run into issues with any online casino in the future.