Awintura Casino - O jogador afirma que o seu pagamento foi atrasado.

From the first time I deposited money, I made a profit of 340,000 Chilean pesos. I couldn't make the withdrawal, and money was consumed because I kept playing until I tried to withdraw 290,000 pesos, which is the amount I'm waiting for. The problem is this: every time I try to upload my authentication information to the portal, it's rejected. This includes a selfie, a photo of my ID card, and proof of the initial deposit to the casino, which was 20,000 pesos. The casino doesn't allow me to communicate with a real person; they only use chatbots, and I need a prompt response or a way to submit a request directly to the casino. The issue is that deadlines are running out, and there's always a new obstacle preventing me from making the withdrawal. The last withdrawal request was made on April 1st, but according to Casino Guru, this means I have to wait even longer. I'd like to know if this deposit will be processed or if it's unlikely to happen so I don't waste any more time.

Desde la primera vez que ingresé dinero tuve una ganancia de 340,000 chilenos no pude generar el retiro y se consumió dinero ya que seguí jugando hasta intentar retirar 290,000 que es el monto que estoy esperando. el problema es el siguiente cada vez que intento subir la información de autentificación al portal está es rechazada. fotografía con selfie, fotografía de la cédula de identidad y el pago o depósito inicial al casino que fue de $20,000. Entonces el casino no me permite la opción de comunicarme con una persona real ya que solo utiliza chat bots y necesito una respuesta pronta o la manera de elevar una solicitud al casino de manera directa el tema es que se agotan los plazos y siempre hay un nuevo impedimento para poder hacer el retiro ahora la última solicitud de retiro fue realizada el primero de abril pero para casino gurú significa que debo esperar más tiempo aún me gustaría saber si ese depósito se va a realizar o es difícil de que se haga Para no perder más tiempo

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Dear Isaac.37,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center