BassBet Casino - As retiradas dos jogadores estão atrasadas.

I requested a withdrawal on March 22nd and two more on the following days. Total value €1,100. When I inquired every day, I was told my withdrawals would be processed shortly. It usually takes three days... but for me, it's been over a week.

Ich habe am 22.03. eine Auszahlung beantragt und an den folgenden Tagen noch zwei weitere. Gesamtwert 1100 € auf Nachfrage erzählt man mir jeden Tag, meine Auszahlungen werden in kürze bearbeitet. Dauer normalerweise 3 Tage.... bei mir nun schon über eine Woche.

Dear hochsgeo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Kristina,

Yes, I have already received successful withdrawals. KYC verification isn't necessary; I'm always told everything is fine and my account doesn't need to be verified. I accumulated the winnings without bonuses.

Hallo Kristina,

ja ich habe schon erfolgreiche Auszahlungen bekommen. KYC-Verifizierung ist nicht nötig man sagt mir jedes Mal es ist alles in Ordnung und mein Konto muss nicht verifiziert werden. Die Gewinne habe ich ohne Boni angesammelt.

Thank you for your reply, hochsgeo. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

I received my last successful payout on March 28. It was credited to my credit card on March 30. The payout took about 3-4 days.

The payment method was my Mastercard.

Die letzte erfolgreiche Auszahlung habe ich am 28.03. erhalten. Auf der Kreditkarte war sie dann am 30.03. gutgeschriebe. Die Auszahlung hat ca. 3-4 Tage gedauert.

Zahlungsmethode war meine Mastercard.

Dear hochsgeo,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.

Thank you in advance.

Kind Regards,

BassBet Casino Team

I've been getting this response every time I inquire for the past 10 days, but nothing's happening.

Also diese Antwort bekomme ich seit 10 Tagen, jedes mal wenn ich Anfrage. Passieren tut aber trotzdem nichts.

Hello everyone,

Thank you both for your replies.

hochsgeo, could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

So, individual payouts have now been made. But €680 is still missing, and one of them is a requested payout from April 3, 2025.

Also einzeln Auszahlungen wurden jetzt getätigt. Aber es fehlen noch 680 € und eine davon ist eine beantragte Auszahlung vom 03.04.25.

Some of the communication has already been deleted. But for your information, I wrote emails daily from April 4th to 14th, and the response always looked like this:

Good day George,

Thank you for contacting our Bass Bet customer service.

We have reviewed your withdrawals and there appears to be a delay in processing

We want to assure you that this is nothing to worry about and that your withdrawals are secure. We kindly ask for your patience while your withdrawals are processed and apologize for any inconvenience.

Once the process is complete, the status of your withdrawals will be updated in your account balance.

If you have any further questions, please contact us by email or via live chat.

Best regards,

Customer Service Bassbet.com

Die Kommunikation ist zum teil schon gelöscht. Aber zu Info, ich habe vom 04. - 14.04 täglich Mails geschrieben und die Antwort sah immer wie folgt aus:

Guten Tag Georg, 

Vielen Dank, dass Sie sich an unseren Bass Bet Kundendienst gewendet haben.

Wir haben Ihre Auszahlungen überprüft und es scheint eine Verzögerung bei der Bearbeitung zu geben

Wir möchten Ihnen versichern, dass Sie sich darüber keine Sorgen machen müssen und dass Ihre Auszahlungen sicher sind. Wir bitten Sie höflich um etwas Geduld, während Ihre Auszahlungen bearbeitet werden, und entschuldigen uns für etwaige Unannehmlichkeiten.

Sobald der Vorgang abgeschlossen ist, wird der Status Ihrer Auszahlungen in Ihrem Kontostand aktualisiert.

Wenn Sie weitere Fragen haben, kontaktieren Sie uns per E-Mail support@bassbet.com oder per Live Chat.

Mit freundlichen Grüßen,

Kundenservice Bassbet.com

I'm still missing payouts, and it's gotten to the point where the casino is suddenly deleting 70 from my account in the middle of a game. Please, don't play there; they're massive scam artists.

Es fehlen immernoch Auszahlungen und mittlerweile geht es soweit, dass mir das Casino mitten im Spiel auf einmal 70 vom Konto löscht. Bitte Leute spielt da nicht es sind massive Betrüger.

Thank you very much, hochsgeo, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, hochsgeo!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hochsgeo,

We are pleased to inform you that the withdrawals that you were referring to, has been successfully completed.

Furthermore, we would like to inform you that we endeavour to complete the upcoming withdrawals as soon as possible.

Thank you for your cooperation.

Kind Regards,

BassBet Casino Team

Currently there are over 1300 € that have not yet been paid out.

Aktuell sind es wieder über 1300 € die noch nicht ausgezahlt worden sind.

The latest status is that there are no payouts yet. The longest requested withdrawal was eight days ago and hasn't been processed yet. There are exactly €1,350 outstanding that have been requested, and €400 in my player account that I can't withdraw because BassBet only allows three open withdrawals. So, a total of over €1,700 is outstanding.

Neuster Stand es wird schon wieder nicht ausgezahlt. Die längste beantragte Auszahlung liegt schon wieder 8 Tage zurück und ist noch nicht bearbeitet worden. Es sind noch genau 1350 € offen die beantragt worden sind und 400 € auf dem Spielerkonto die ich aber nicht auszahlen lassen kann, weil BassBet nur drei offene Auszahlungen zu lässt. Also insgesamt sind über 1700 € offen.

hochsgeo, it is good news that your initial withdrawal have been paid out, however, the timeframe should not be that long.

Given that your earliest active payout at the moment was requested 11 days ago, and the timeframe that we consider as generally acceptable is 14 days, I would like to ask the casino if there are reasons for delaying player's withdrawals. As we can see, the initial disputed amount consisted from withdrawals requested in March. Unless there was a verification process that was stalled by the player or other unseen complications, we do not see any other valid reason for delaying withdrawals fir such a period of time. I hope that current requested sum will not be sent after 2 months as well.

Now BassBet has even threatened to block my account because I asked about my withdrawals.

Jetzt wurde mir von BassBet sogar gedroht mein Account zu sperren, weil ich nach meinen Auszahlungen gefragt habe.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hochsgeo,

We would like to kindly inform you that the processing of withdrawal requests generally takes at least 3 working days, counting from the day after the request was made or the day of the last withdrawal processed. Please note that this time frame excludes Saturdays, Sundays and public holidays.

The withdrawal status will be updated in the balance history once processed. Also, please note that should you decide to cancel a withdrawal in progress, the withdrawal process will start over with a future request.

Thank you for your cooperation.

Kind Regards,

BassBet Casino Team

Always the standard answers: bla bla bla. I sometimes have to wait several weeks for my payouts, and only when I threaten to make it public does anything happen. I don't want to know how many players don't get their payouts. Bassbet are massive scammers, that's what I read on other review sites.

Bla Bla Bla immer die Standardantworten. Ich muss teilweise mehrere Wochen auf meine Auszahlungen warten und erst wenn ich damit drohe es öffentlich zu machen passiert überhaupt etwas. Ich will nicht wissen wieviele Spieler ihr Auszahlungen nicht bekommen. Bassbet sind massive Betrüger, das liest auf anderen Bewertungsportalen.

hochsgeo, can you tell when have you requested your withdrawals which are in progress at the moment and how many is left in your account?

Dear hochsgeo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru