BassBet Casino - O levantamento dos prémios dos jogadores está atrasado.

As you suggested, I filed a complaint with BassBet Casino regarding a delayed withdrawal.

I won a bet slip on August 24, 2025 for 513 Euros and the following day, August 25, 2025, I requested a withdrawal of 499 Euros, as Casino support told me that my daily withdrawal limit was 500 Euros.

Support told me that it would take 3-5 business days to process the withdrawal, starting the following day, but as of today, September 2, 2025, I still haven't received anything.

I wrote to customer support several times, even during the deadlines, because it seemed strange to me that on the fourth and fifth day I still hadn't received my winnings.

Come suggerito da voi ho aperto un reclamo riguardo il casino BassBet per un ritardo di un prelievo.

Ho vinto una schedina in data 24 Agosto 2025 di 513 Euro e il giorno seguente, 25 Agosto 2025 ho fatto la richiesta di prelievo di 499 Euro, in quanto l'assistenza del Casino mi ha detto che avevo il limite di prelievo giornaliero a 500 Euro.

L'assistenza mi ha detto che per elaborare il prelievo ci vogliono dai 3-5 giorni lavorativi, a partire dal giorno seguente, ma ad oggi 2 Settembre 2025 non ho ricevuto ancora niente.

Ho scritto più volte all'assistenza anche durante le tempistiche perché mi sembrava strano che al quarto e al quinto giorno ancora non avevo ricevuto la mia vincita.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

The casino tells me that verification is not required at this time

Il casino mi dice che non è necessaria la verifica per adesso

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika