BC.Game Casino - O depósito do jogador teve problemas e nenhuma resposta foi recebida.

I deposited 3680 rupees in this website, i had entered 3600 rupees to be deposited on the site, i accidentally sent 80 rupees more, because of that my deposit didnt registered, i opened up a support ticket, they didnt reply at all to me, i uploaded all the necessary information that was needed too. Please help me.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SueHueloc,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BC.Game Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Has this been your first deposit in this casino, please?
• How long did you have to wait for the funds to be credited to your players account, please?
• Could you please share your players account balance here in the thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Q - Has this been your first deposit in this casino, please?

A: No i have deposited lots of time before this

Q-How long did you have to wait for the funds to be credited to your players account, please?

A: 3 days and still i got 0 responses from the staff and didnt even get the account credited

Q-Could you please share your players account balance here in the thread?

A: Its 0, ive shared a screenshot too

Yikes, its been 6 days since my response, why is the team not responding to this complaint

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice in BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. I wish I could be of more help. The casino can reopen this complaint anytime..

Katarina

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Comments from the Casino:

Dear SueHueloc,

We sincerely apologize for the delay regarding your deposit and the lack of response. We have noted your feedback and would like to conduct an immediate manual investigation into your transaction.

Please provide your User ID (UID), Order ID (OID), and Transaction ID (TID). Once we have these details, we will perform a full review of our records to ensure your funds are properly credited to your account.

Best regards,

BC.GAME Support Team

Hello,

Thank you to the casino for getting back to us and for your willingness to investigate this matter further.

Dear SueHueloc,

Please follow the casino’s instructions and provide your User ID (UID), Order ID (OID), and Transaction ID (TID) so their team can review the transaction and check whether the funds can be properly credited to your account.

I would also like to inform both parties that I have taken over this complaint, as Katarina is no longer working for Casino Guru.

Thank you both for your cooperation.

Dear SueHueloc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru