BC.Game Casino - Os ganhos do jogador foram confiscados.

Complaint Against BC.Game Casino

ID USER: 1***982

I am filing this complaint against the online gambling site BC.Game. I kindly request your assistance in resolving this issue dating back to [Withdrawal Submission Date 2023/09/09].

Complaint Details:

Withdrawal Submission Date: 2023/09/09 7.27 pm

Amount Requested for Withdrawal: 900 USDT

Support Responses: requested verification and Submitted required documents for verification.

No response to my messages .

After I completed the verification, the site canceled all my profits and bets, and there was no longer any money in my account.

Dear wailben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

We have already successfully closed this case in December 2023 on another platform. I will provide the same details here as well.

This individual's wagers, along with the resulting winnings, were invalidated due to their exploitation of erroneous odds.

On the specified date, their attempt to withdraw funds was declined, and as a consequence of the invalidated wagers, the system deducted the corresponding funds.

A substantial sum was withdrawn by the player before our sports provider notified us of this.

It is suspected that the sole intent behind creating this account was to take advantage of inaccurate odds with the intention of subsequently closing the account—a tactic commonly employed by such exploiters.

To summarise the financial activity:

Total deposits: $1,523.56

Total withdrawals: $2,500

The account is locked.

Upon a thorough review of the account activity, it has been observed that the user's withdrawal request of $900 was reversed and credited back to their account due to an unspecified issue with the withdrawal process. Subsequently, the user engaged in various betting activities, including wagers on our sportsbook, as well as participating in games like Mines, Crash, and Classic Dice.

As of October 1st, the user's account balance was depleted. Following this, the user contacted our support team to request self-exclusion, leading to the account being locked in compliance with their request. Should the user express a desire to reactivate their account, they are encouraged to inform us, and our team will provide the necessary assistance to facilitate this process.

Best Regards

Panda

Thank you for your response, but my complaint has not been resolved because the money you claim I spent on games is actually the money I deposited into my account in October. The money I am referring to was removed from my account because you canceled all my bets on sports games.

Attached is an image that clearly shows all my bets were canceled and that $900 disappeared from my account after canceling all bets in September. Please look at the image.

Additionally, I have been sending you emails for about 7 months requesting to reactivate my account, but you have not responded. Furthermore, the website bc.game is risking its reputation over a small amount of $1,340."

Hello everyone,

Thank you both for your replies,

wailben, I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear wailben,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is unbelievable. For 7 months, I have been sending messages without receiving any response. I'm not asking for a large sum of money, just the $1340 that was deducted from my account when all my bets were canceled. I swear I didn't exploit any odds. I beg you, please help me

4o

I apologize, but we are only capable of assisting online casino players. We don't think your complaint is unjustified, we simply do not have the capacity and resources to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.