BDM Bet Casino - A conta do jogador foi encerrada sem explicação.

I'm here to tell you about my experience with BDMBET,

I created my account, I did all the verifications and they were all regularized and accepted, I entered with 20 Euros, and with my luck I managed to reach 150 and I put it as a withdrawal, 3 days passed and today I spoke with support, support assured me that my account is in compliance with the platform, when I finished talking to the assistant and I realized that my account was blocked without any reasons, I handed over all the true documents and I was subjected to a waste of time with this strong platform.

Please be careful with it so you don't throw your money away.

Eu venho contar a minha experiência quanto espa casa de aposta BDMBET,

Eu criei a minha conta fiz todas as verificações e foram todas elas regularizadas e aceites, entrei com 20 Euros, e com sorte minha consegui chegar 150 e coloquei como levantamento, passou 3 dias e hoje falei com suporte o suporte me garantio que a minha contase encontra em conformidade a plataforma, logo ao terminar a conversa com o o assistente e percebi que minha conta foi bloqueada sem mutivos nenhum, entreguei todos o documentos veridicos e fui sujeito e perca de tempo com esta força plataforma.

Porfavor têm atenção com ela pra que vcs nao joguem o vosso dinheiro fora.

Hello AymenSantiago,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've had my account verified for two months and my first deposit was made on 25/03/2025, 20:13.

My winnings were obtained without any bonuses.

I have been in contact with the casino since the 27th, and today Saturday the 29th they asked me for my deposit statement I sent it and everything is in perfect condition when I finish talking to the support I see that my account has been deactivated.

Eu tenho a minha conta verificada ja a dois meses e o meu primeiro deposito foi efetuado no dia 25/03/2025, 20:13.

Os meus ganhos foram obtidos foram obtidos sem quaisquer bónus nenhum.

Eu tenho estado em contacto com o casino des do dia 27, e hoje Sabado dia 29 eles me pediram o meus estrato do depósito eu enviei e esta tudo em perfeitas condições ao terminar a conversa com o suporte deparo que a minha conta foi desativada.

Hello AymenSantiago,

Many casinos blocks the player account until a verification of some documents is ongoing.

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

I've already sent it and I haven't had a reply with a solution

Ja enviei e nao tive uma resposta de solução

Hello AymenSantiago,

I have requested to forward the communication between you and the casino and you have forwarded only a written text by you so far.

Please send the requested information to nikolas.b@casino.guru.

Regards,

Nick

Dear AymenSantiago,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.