Beef Casino - O levantamento dos prémios dos jogadores está atrasado.

I am filing this complaint against BeefCasino for intentionally blocking my 100 EUR withdrawal and using deceptive tactics to avoid payment. The 100 EUR remains stuck in my account and has never been paid out.

​My experience has been a nightmare. First, they kept changing their domain (from beefcasino103 to beefcasino107), making it impossible for me to log in. Once I regained access, the harassment continued through the KYC process. I was asked to provide selfies multiple times, with the casino claiming the photos 'disappeared' or were 'poor quality,' even though they were perfectly clear.

​I have sent every possible document multiple times, only for them to be repeatedly rejected. Now, they are rejecting my payment method verification because I use a virtual Monese card. I provided the official bank statement (PDF) with my name, address, and IBAN, but they demand a screenshot where my name is visible on the digital card face—which is technically impossible for Monese virtual cards.

​To make matters worse, I have been blocked from the site and live support several times. I have spent over 7 hours straight trying to resolve this. It is clear that this casino is leading me by the nose to exhaust me so I would give up on my winnings.

​Please note: I have many more screenshots proving these issues, but I am unable to attach all of them here due to the upload limit. I can provide further evidence upon request. This is a predatory practice, and I want this case to be public to protect others.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Julius31,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

​My bank statement shows a direct charge of €20.00 to 'Sknzone.com' instead of the casino. This is a clear case of transaction laundering to bypass banking regulations. Now, the casino is using this as a trap: they reject my verification because my bank statement doesn't show their name, even though they were the ones who redirected the payment through this fake merchant.

​I am attaching the screenshot of this transaction as proof of their deceptive financial practices. This is a serious violation and further proves that they are intentionally withholding my €100 winnings.

Dear Julius31,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Julius31,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla