Betandplay Casino - A conta do jogador foi encerrada e os ganhos confiscados.

Hello,

I opened an account with them and made several deposits, in the end I more or less won my money back, then my account was closed when jsg won.

They canceled my withdrawal and wrote:

"We hope this email finds you well.

As per our Terms and Conditions, only one player account is permitted per customer.

This account, along with any secondary accounts (if applicable), has therefore been permanently closed, and any remaining balance forfeited.

Please do not create any further accounts.

Thank you for your understanding and cooperation,"

I didn't take any bonus either. Played sports betting. At least give back my deposits. They choose to take all my money.

And yes, I don't remember that ksg had an account with them either! I sent all my KYC documents when I created my account too.

Can you help me please!

Hej,

Jag öppnade ett konto hos dem och gjorde flera insättningar till slut vann jag mer eller mindre mina pengar tillbaka sedan stängdes mitt konto när jsg vann.

Dem avbröt min uttag och skrev:

"We hope this email finds you well.

As per our Terms and Conditions, only one player account is permitted per customer. 

This account, along with any secondary accounts (if applicable), has therefore been permanently closed, and any remaining balance forfeited. 

Please do not create any further accounts.

Thank you for your understanding and cooperation,"

jag tog ingen bonus heller. Spelade sport betting. Åtminstone ge tillbaka mina insättningar. Dem väljer ta alla mina pengar.

Och ja minns inte heller att ksg har haft konto där hos dem! Jag skickade alla mina KYC handlingar när jag skapade mitt konto också.

kan ni hjälpa mig snälla!

Dear Silverb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I don't remember, I looked at my other email address and there's no record of me having an account with them. I sent in all my documents but I don't know if they are

verified them closed my account.

I played betting without a bonus, never activated the bonus. I made several deposits and lost but finally I won but then they choose to close my account not before. As soon as you win they close it

From my perspective, those are fucking disgusting!

They intentionally want me to gamble away my money then close my account.

I also see in another case that they made goodwill and chose to pay out the money to someone else who had a similar case to me.

So sick they barely cooperate with me and don't answer me anymore!

Jag minns inte, kikade på min andra mejl adress får ingen träff på att jag har haft konto där hos dem. Jag skickade in alla mina dokument men jsg vet inte om dem är

verifierade dem stängde ju mitt konto.

Jag spelade betting utan bonus, aktiverade aldrig bonus. Jag gjorde flera insättningar och förlorade men tillslut vann jag men då väljer dem att stängs av mitt konto inte innan. Så fort man vinner så stänger dem

av mitt konto de där är fan fett äckligt!

med avsikt vill dem att jag ska spela bort mina pengar sedan stänga av mitt konto.

jag ser också i en annan case att dem gjordr goodwill och valde betala ut pengarna till någon annan som hade liknande case som mig.

så sjukt dem samsrbetar knappt med mig och svarar mig inte längre!

Den svarade mig igen,

We would like to inform you that we have decided to close your account. 

According to our Terms and Conditions, we are not obligated to provide reasons for this decision. 

Please don’t create a new account, as we would otherwise have to cancel any potential winnings.

We wish you all the best for the future.

Betandplay Support

hur kan dem säga att vi behöver inte bevisa eller förklara mer till dig för stängningen av ditt konto!

Thank you for your responses.

If you do not remember creating a duplicate account, is there any possibility that someone who lives with you or shares the internet with you also created an account at this casino?

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

No, I don't use VPN, but I have emailed you, can you please check my email?

Nej använder inte VPN men jsg har mejlat dig kan du snälla kolla på mitt mejl.

Thank you for your email.

Could you please clarify the following:

• When was the last time you accessed the original account you created at this casino?
• How long did you use this account, and how many deposits did you make into it?
• Did you use any bonuses while playing on this account?
• Have you successfully completed full KYC verification on this first account?
• Is the original account currently closed or still accessible? If it’s closed, was it closed at your request, or was it closed by the casino?

Your answers will help us better understand the situation and determine how we can assist you.

Dear Silverb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.