Betboss Casino - O jogador enfrenta um atraso na desistência.

I make withdrawal and i wait for completed. They dont have chat, or contact. Nothing for helping.

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Dear sklivenow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• How long have you been waiting for your withdrawal to be completed?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear sklivenow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

11 days and i wait for my withdrawal… this casino not help me, they don’t make something

Shame on you and those of you who suggest it, but especially in a casino that simply steals deposits, when it comes time to withdraw, it never happens and there is no communication whatsoever...

Congratulations to those of you who are trying your hand at the proposed...

What can I tell you?

I'm just SORRY.

Ντροπή σας κι εσάς που το προτείνετε αλλά κυρίως στο καζίνο αυτό που κλέβει απλά καταθέσεις οταν ερθει η ώρα της ανάληψης δεν γινεται ποτέ και δεν υπαρχει επικοινωνία καμια…

Συγχαρητήρια και σε εσάς που το προσπαθείτε στα προτεινόμενα…

τι να σας πω.

απλά ΛΥΠΑΜΑΙ

I've been waiting for two weeks, there's no way to contact them.

They stole my deposit and the withdrawal never happened.

And you, such a good site, have it first on the page with your recommendations..

Congratulations again...

what can I say... I really have no words

And no support and no direct help from you.

Και απο εσας καμία υποστήριξη και καμία άμεση βοήθεια.

Thank you for reply.

I understand how frustrating this situation can be, and I’d like to assure you that we take every complaint seriously. We always do our best to handle each case fairly, transparently, and with the intention of helping reach a resolution.

That said, we kindly ask that communication remains respectful. We’re here to support you and move things forward constructively, and maintaining a calm and cooperative tone helps us do that effectively. If this approach does not meet your expectations, you may wish to consider seeking assistance through a different platform that better suits your needs.

To help us proceed further, could you please clarify the following:

• The exact date when you requested the withdrawal
• Whether you have made any successful withdrawals in the past
• Confirmation that you have completed and passed the KYC verification

Thank you in advance for your cooperation.

I just have one question... do you have any contact with this casino?

Εγω εχω μια ερωτηση μονο… εσεις εχετε επικοινωνία με αυτο το καζινο;

On 23/1 the withdrawal took place and I have sent everything that is needed, yes

στις 23/1 εγινε η αναληψη και εχω στειλει οτι χρειαζεται ναι

Thank you for your reply and for providing the previous details, sklivenow.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same as your previous deposits?
• Did you accumulate your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Additionally, could you provide any other communication you’ve had with the casino, such as screenshots, emails, or chat records? You can send all documents to petra.h@casino.guru or post them directly to the thread.

Thank you again for your cooperation.

1. I made my first ascension today and it never came true. I have never had a successful ascension.
2. The deposit (I made a deposit once) was made with cryptocurrency, specifically ETH.
3. Without a bonus, I won the money with a simple deposit
4. the withdrawal is still pending as of 23/1/26

1. Πρωτη φορά έκανα αναληψη τώρα και δεν εκπληρώθηκε πότε αυτό. Δεν είχα ποτέ πετυχημένη ανάληψη.
2. η καταθεση (μια φορα έκανα κατάθεση) έγινε με κρυπτονόμισμα και συγκεκριμένα με ETH.
3. Χωρίς μπόνους κέρδισα τα χρήματα με απλή κατάθεση
4. η ανάληψη ακόμα εκκρεμεί απο τις 23/1/26

I sent you what you need.

Σας εστειλα οτι χρειαζεστε

Dear sklivenow

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello sklivenow,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

I cant contact with departments of casino. No contact and dead casino for news or helping.

i wait 20 days… i m not sure yet for any good news.

SCAM

Any news from this scam casino??

I chose to make a deposit on this site because it is among the first recommended as a great and trusted casino...

and it turns out to be the biggest fraud.

I won €1000 and I'm waiting 1 month for the withdrawal.

It's a great shame for the casino, but especially for you who suggest it.

0/10 to both of you.

I'm tired of you making fun of me.

Επέλεξα να κάνω κατάθεση σε αυτό το site γιατί το έχετε στα πρώτα προτεινόμενα σαν σπουδαία και έμπιστα καζινος…

και αποδεικνύεται η μεγαλύτερη απάτη.

κερδισα 1000€ και περιμένω 1 μήνα να γίνει η ανάληψη.

ειναι μεγάλη ντροπη και στο καζινο αλλά και κυρίως σε εσάς που το προτείνετε.

0/10 και στους δυο σας.

κουραστήκα να με κοροϊδεύετε.

Dear sklivenow,

I truly understand how frustrating and exhausting this situation must be for you, especially after waiting this long for your withdrawal. I’m very sorry that you’re going through this experience.

Please be assured that I have already tried contacting the casino multiple times through the available channels we have. Unfortunately, we have not yet received a response from them. As soon as there is any update or feedback from the casino, I will immediately inform you here in this thread.

I completely understand your disappointment, and I sincerely apologize for what you are experiencing at the moment. We are doing our best to establish communication with the casino so we can move your case forward.

Thank you for your patience, and I will keep you updated as soon as there is any progress.

Best regards,

Hadi

There is no way you will be able to contact anyone from this casino, simply because it is a scam...

I tried too and I'm still trying.

I'm just wondering why you recommend it as one of the best casinos when it's a scam?

Δεν υπαρχει περίπτωση να καταφέρετε να επικοινωνήσετε με κάποιον από αυτό το καζίνο, πολύ απλά γιατί ειναι απάτη…

κι εγω προσπάθησα και ακόμα ποροσπαθώ.

απλά αναρωτιέμαι γιατί το προτείνετε ως ένα απο τα καλυτερα καζίνος ενώ είναι απάτη;

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

🤣🤣🤣 nice job you are doing. You made us proud

🤣🤣🤣 ωραία δουλειά κάνετε. Μας υποχρεώσατε

???? Any new?

Dear Player,

I have made several attempts to contact the casino in order to obtain their cooperation and clarification regarding your case. Unfortunately, the casino has not responded to any of our messages.

Without the casino’s participation, there is very little that can be achieved from our side. For this reason, I am forced to close this complaint as unresolved, which will negatively impact the casino’s Safety Index on our website.

I understand that this is not a satisfactory outcome, and I genuinely regret that we were unable to reach a resolution in your favor. However, unresolved complaints and the resulting decrease in the Safety Index often help bring attention to problematic practices and may encourage the casino to change its approach in the future.

Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation.

If the casino decides to respond at any point, we will immediately reopen the complaint and notify you by email. Should the casino contact you directly, or if you need any further assistance regarding this case, please feel free to reach out to me at hadi.a@casino.guru.

I am truly sorry that I could not be of more help in resolving this matter.

Best regards,

Hadi