BetChain Casino - Os ganhos do jogador não foram pagos.

Betchain.com has not paid out tournament winnings so far and continuously delays the process. I came in 4th place.

Betchain.com zahlt turniergewinne nicht aus bisher bzw verzögern es immer wieder bin 4 geworden

Dear Geggocore,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetChain Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and asked for the reason why your award wasn't credited?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Have you saved any more information about the rules of the tournament? Could you please share this information with me?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Geggocore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.