BetdaVirada Casino - A retirada do jogador está atrasada.

I requested a withdrawal on 19/01/2023 for an amount of 2800 reals. I was informed that it would be deposited in my account within 72 hours. However, this timeframe has passed and I have still received nothing. Contacting customer service through the chat function has proven to be extremely challenging. When I am finally attended to, no resolution to the problem is provided. Betdavirada needs to address this issue immediately—it's becoming embarrassing...

Tenho um saque solicitado desde o dia 19/01/2023 no valor de 2800 reais e sem falar que disseram que tinha até 72 horas pra ser depositado na minha conta... Esse prazo já passou e até agora nada.. o chat é a maior luta pra atender o cliente.. e quando o cliente é atendido não se recebe nenhuma solução do problema ... Resolva esse problema betdavirada já está ficando vergonhoso ...

Dear lucasaquino2480,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear lucasaquino2480,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.