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THEY ACCUSE ME OF HAVING MULTIPLE ACCOUNTS AND I DONT WHEN I DEPOSITED MY MONEY MY ACCOUNT NEVER GOT BLOCKED I WON A LITTLE BIT WITH NO BONUS DEPOSITS AND WHEN I TRIED TO WITHDRAWAL THEY BLOCKED MY ACCOUNT AND THEY WONT LET ME WITHDRAW MY FUNDS ONCE I WON SOME MONEY TRIED TO WITHDRAWL THEY BLOCKED MY ACCOUNT I DEPOSITED MULTIPLE TIMES NEVER GOT BLOCKED I DONT HAVE MULTIPLE ACCOUNTS THERE ARE CHEATING ME OUT OF THE MONEY THEN THEY ALSO BLOCKED ME FROM CONTACTING SUPPORT

Dear youngkim2359,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No one in my household gambles online

land i cant even access the costumer service chat anymore to take screenshots they blocked me i cant even open it any more it’s so crazy my first win for over w grand they blocked mei lost over 5k within the months and never got blocked deposited a lot of money mever got blocked it’s my one and only account

Dear youngkim2359,

Could you please share with me your communication with the casino regarding the allegations raised against you by the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear youngkim2359,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino blocked me they are not allowing me to go back to our conversation every time I click the chat it says error now they told me they are blocking me because I kept asking for proof that I am spamming

Please I need someone to look into this this casino does this I’ve been reading a lot of posts i dont have more then 1 account also if it was that when I deposited money wy I never got banned I use no bonuses there bonuses are scams i won money fair and square playing the game hi lo as soon as I tried to withdrawl my money instantly i got logged out and was told my account is blocked and for one reason only BECAUSE I HAVE MULTIPLE ACCOUNTS WHICH I DO NOT!!!! I asked them to show me proof they told me they don’t have to I can’t go back to customer support they blacklisted me idk what they did when I click support it says error they will not let me contact them and as soon as I ask for proof the block me. IM NOT THE ONLY PERSON THAT GOT BANNED FOR "MULTIPLE ACCOUNTS" and all those people will say the same THE CASINO DOESNT PROVIDE ANY PROOF WHEN ASKED!!!!!!

Thanks for your reply.

Did the casino inform you regarding the allegations via email? Would you be able to share it with me? My email is tomas@casino.guru

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I was playing the game mines and hi n lo

Thank you very much, youngkim2359, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Come on man is this ever really going to get resolved or am I just getting punked

Hello youngkim2359,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetFury Casino representative to join this conversation and participate in resolving this complaint.

Dear BetFury Casino,

Could you inform us why the player's account was blocked? The player states that he was accused of multiple accounts, could you provide us with evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, dear user,

We have noticed some overlap with several other users related to your account. Based on IP and other parameters, we found that your account is linked to User815**84 (part of the digits are kept hidden for confidentiality). This violates section 4.1.9 of the BetFury platform rules regarding creating multiple accounts.

Please note that you did not incur any financial losses due to this decision, as your deposit was fully refunded, including the amount you lost.

If you insist that there were no multiple accounts and wish to dispute this decision, we will reconsider your case after you complete the full verification process. It’s important that the initial details were entered correctly so that we can conduct a thorough investigation.

Thank you for your understanding,

The BetFury Team

Hello youngkim2359,

Could you comment on the situation?

I'll be awaiting your reply.

Dear youngkim2359,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.