BetFury Casino - A conta do jogador foi encerrada.

I registered around January 17th, played slots and won some cash, but when I tried to withdraw the money, I received an email from Betfury saying that my account had been blocked, but I don't know why it was blocked.

I would like to withdraw money, so please unblock me. Thank you.

1月17日くらいに登録をして、スロットで遊んでキャッシュで当たったので、出金をしようとしたら、betfuryから、アカウントをブロックされましたとメールがきましたが、なぜブロックされてるのか理由がわかりません。

出金をしたいので、ブロックを解除してください。よろしくお願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yukinko623,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Can you tell us what games you focused on - slots, live casino, sports betting etc?

I mainly played the slots.

Did you pass verification before losing access to your account?

No, it was blocked before authentication.

Have you accumulated winnings with or without an active bonus?

I won the prize in cash so I haven't used it yet.

スロット、ライブカジノ、スポーツベッティングなど、どのゲームに重点を置いたか教えていただけますか?　　

主にスロットで遊んでいました。

アカウントへのアクセスを失う前に検証に合格しましたか?

いえ、認証の前にブロックされました。

有効なボーナスの有無にかかわらず、賞金を蓄積しましたか?

キャッシュで当選しているので使用はしていないです。

Dear yukinko623,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear yukinko623,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of yukinko623. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear yukinko623, could you please follow up on my previous message?

Thank you in advance.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Attila

Casino.Guru

We’ve reopened this complaint at the request of yukinko623. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear yukinko623, could you please follow up on my previous message?

Thank you in advance.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Attila

Casino.Guru