BetFury Casino - Os ganhos do jogador são confiscados.

I had 1413 USDT confiscated by BetFury on the grounds of "creating multiple accounts," but this is an inaccurate judgment. I only use one account and have not engaged in any fraudulent activity or violation of the terms of service.

We have requested a clear explanation of the specific evidence and basis for determining that there are multiple accounts, but we have not received one.

Since confiscating funds without sufficient verification or proof is unjust, we request an investigation and the return of 1413 USDT.

betfuryにおいて「複数アカウント作成」を理由に1413USDTを没収されましたが、これは事実と異なる判断です。私は一つのアカウントのみを利用しており、不正利用や規約違反となる行為は一切行なっておりません。

複数アカウントと判断した具体的な証拠や根拠について、明確な説明を求めていますが、ありません。

十分な確認や証明がないまま資金を没収することは不当であるため、調査のうえ1413USDTの返還を求めます。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hinono2ton,

Thank you for your response. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you play casino games, bet on sports, or both?
• Have you ever created or used any other account at BetFury, even if it is no longer active?

Thank you in advance for your cooperation. I look forward to your reply.

Karla M.

Dear hinono2ton and Casino Guru team,

Thank you for sharing your concerns.

We have carefully reviewed your case, and our decision was not based on the existence of a single account alone. Our Risk Team identified violations of our Terms and Conditions related to the creation and use of multiple accounts for the purpose of repeatedly claiming welcome bonuses.

During the investigation, we found that multiple accounts associated with this case had each activated the available welcome bonuses and were accessed using the same device. Based on these findings, the accounts were determined to be part of the same bonus abuse scheme.

As a result, the accounts were restricted in accordance with Section 4.1.9 and Section 5.4 of our Terms and Conditions, which prohibit the creation of multiple accounts and any attempts to abuse the bonus system.

Regarding the confiscated balance, our investigation determined that the funds in question consisted of bonus-related funds. In accordance with our Bonus Terms and Conditions, such funds are not eligible for withdrawal once bonus abuse has been confirmed.

We understand that you may disagree with this outcome. However, after a thorough review of the available evidence, we remain confident that the actions taken were consistent with our Terms and Conditions and our responsibility to protect the integrity of the platform.

thank you for your reply.

Here is the answer.

Have you ever successfully withdrawn money in the past?

→No, I've never withdrawn any money.

Could you please confirm that you have passed KYC verification?

→No, my account was blocked before that.

Did you play casino games? Did you bet on sports? Or both?

→I only played slots at the casino.

Have you ever created or used any other accounts with BetFury in the past? It's okay if those accounts are not currently in use.

→No, I've never made one.

This is my first attempt.

thank you.

返信ありがとうございます。

以下、回答です。

過去に引き出しに成功した経験はありますか？

→いいえ、引き出した事はないです。

KYC認証に合格されたことを確認していただけますか？　

→いいえ、その前にアカウントがブロックされました。

カジノゲームをしましたか？スポーツ賭博をしましたか？それとも両方ですか？

→カジノゲームのスロットのみを遊技しました。

過去にBetFuryで他のアカウントを作成または使用したことはありますか？たとえそれが現在使用されていないアカウントであっても構いません。

→いいえ、作ったことはありません。

初めて作成しました。

よろしくお願いします。

Dear hinono2ton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you claim or activate any welcome bonus on your account? If so, could you please describe which bonus you received?
• Could you please share with me your communication with casino? Please attach the communiction or send it to karla.m@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Dear Karla, Thank you for your reply. Please find my answers below. Is there any possibility that a family member or someone sharing the same IP address created an account at this casino? No, to the best of my knowledge, that has not happened. Did you claim or activate a welcome bonus on your account? If so, could you please specify the type of bonus you received? Yes, I did. It was a first-deposit welcome bonus. I recall it being a 170% bonus on the deposit amount. Naturally, I have also met the wagering requirements. Could you please share the details of your correspondence with the casino? You can attach the communication here or send it to karla.m@casino.guru. I will forward the email to you. As they have not responded to any of my attempts to contact them, this single email constitutes the entirety of the correspondence. That is all. Thank you.

Dear hinono2ton,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear hinono2ton,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BetFury Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear Martina,

Thank you for following up. Given that the evidence in this case includes confidential technical and risk-detection data, we have sent the full details directly to your email rather than posting them here.

To summarize for the public record: our investigation found the account was linked to two other accounts via device fingerprinting, each of which had claimed the full welcome bonus. This is consistent with our Terms and Conditions (Sections 4.1.9 and 5.4) regarding multiple accounts and bonus abuse. We remain available to answer any further questions Casino Guru may have.

Kind regards,

BetFury Team

Dear BetFury Casino Team,

Thank you for your email. I have now responded and would kindly ask you to review my reply at your convenience.

Thank you very much in advance.

Dear Martina,

Thank you for your reply. We have sent the requested supporting screenshots and evidence directly to your email.

Please let us know if you need anything further.

Kind regards,

BetFury Team

Dear hinono2ton,

Unfortunately, the casino has provided clear evidence of a breach of its Terms and Conditions, specifically regarding multiple accounts.

Given the evidence, it is not possible to prove otherwise and we are forced to close this complaint as rejected. The casino has acted in full compliance with the terms and conditions you agreed to upon registration.

I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly and we base our decisions strictly on verified evidence, without influence from external pressure or assumptions.

Multiple account creation and repeated bonus claims are considered unacceptable practices in the industry.

You are certainly entitled not to agree with our conclusion and you are free to reach out to licensing authority if you believe you are justified in your stands, however we are not able to any further assistance in this matter.

I’m sorry we couldn’t assist you further in this case.