BetHall Casino - A retirada do jogador está atrasada.

I made a withdrawal at Bethall, the first 3 were paid in a week, then I made 3 more withdrawals and it took almost 20 days and they didn't pay. I went into the chat several times and they gave the same excuse, that it was being processed, I canceled the withdrawal and did it again, it's been 7 days and they still haven't made the payment... Bethall stop messing around and pay my withdrawals!!!!

Dear elifazgui,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello, so today it's been 14 days since I requested the withdrawals again, but so far the payment has not been made.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

Have you selected the same payment method for your withdrawal as you used for depositing?

Hello, good morning. Yes, I did the entire KYC verification process, so much so that I had already made 3 withdrawals. I never used bonuses and my games were in e-sports and lastly in casino. Well, as many days passed and I didn't receive anything, I ended up canceling the withdrawals and made withdrawals of smaller amounts to test if they are paid more quickly.

How many pending withdrawal requests are currently in your account? Please send me a screenshot of your withdrawal history in your casino profile.

Good morning, I have 3 pending withdrawal requests.

Thank you very much, elifazgui, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear elifazgui,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BetHall Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear elifazgui,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Kind regards,

BetHall Casino Team

Good morning, many thanks to Casino Guru and its wonderful team for the help and support provided in this case, the pending withdrawals have been paid, I would also like to thank Bethall for making the payments, but if possible I ask that you do not delay the payments of the next withdrawals, so that we can avoid further inconvenience. Thank you to everyone involved.

Dear elifazgui,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru