BetHall Casino - As retiradas dos jogadores estão atrasadas.

Hello,

On Christmas Day, I made two withdrawals of 500 euros each from the BETHALL casino. Their rules state that the process begins the following day, and it takes 3 to 5 business days.

Now, the 5 days have passed (as of January 3) and I keep getting the same responses, all aimed at avoiding payment. BETHALL is starting to resemble CROWNPLAY, which doesn't pay out winnings. I have two withdrawals of 500 euros each from December 25, and they are not adhering to the terms THEY SET.

Buongiorno,

il giorno di Natale ho prelevato dal casinò BETHALL 500 euro con due prelevamenti. Le loro regole sono: si conta dal giorno successivo e dai 3 ai 5 giorni lavorativi.

Ora i 5 giorni sono passati (ieri 3 gennaio) e le risposte sono le stesse, volte tutte a non pagare. BETHALL assomiglia molto a CROWNPLAY che non paga le vincite. Ho due prelevamenti del 25 di 500 euro ciascuno e non rispettano i termini da LORO IMPOSTI

Dear AMARISSA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal from BetHall Casino and understand your concern.

To better understand the situation and assist you further, could you kindly clarify a few details for us?

• Have you received any communication from BetHall Casino regarding the delay? If so, could you provide more information about what they have said in response to your withdrawal requests?
• Have you completed all required KYC (Know Your Customer) verification steps, and were there any issues during that process?

Please bear in mind that it's quite common for withdrawals to take a couple of days or even weeks to be fully processed. This delay could be due to unfinished KYC verification or a high volume of withdrawal requests. We would advise you to wait at least 14 days from your withdrawal request date before submitting a complaint. If your account has been successfully verified, your game history checked, and your withdrawal approved by the casino, and you still haven’t received your winnings after this period, please let us know and we will intervene to assist you.

If you have any relevant communication from the casino that you would like to forward, please feel free to send it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Good morning,

the casino's response was to wait for the necessary delays due to the holidays. Evidently they had to play the ox and the donkey at the nativity scene, instead of taking care of their customers.

No, there is no verification required.

The fact is that about ten days before I had won 1000 euros and they paid them to me correctly.

Now, they are pissed that I won again. They don't want to pay. They are rude and evasive. I honestly responded with inappropriate terms (blasphemies) to their irritating chats. I admit that I could have avoided a series of swear words, but their irritating way of making fun of you would make even God lose his temper. Basically they are mocking you, they are not clear and they are not honest, otherwise they would pay. My old and wise father, may he rest in peace, used to say that those who are not of their word are scoundrels, delinquents and thieves. BETHALL IS NOT OF HIS WORD, at least until today, January 5, 2025.

Buongiorno,

le risposte del casinò sono state quelle di aspettare per le dovute lungaggini a causa delle festività. Evidentemente dovevano fare il bue e l'asino al presepe, invece di occuparsi dei loro clienti.

No, non è prevista una verifica.

Il fatto è che una decina di giorni prima avevo vinto 1000 euro e me li hanno correttamente pagati.

Ora, gli brucia che io abbia vinto ancora. Non vogliono pagare. Sono maleducati ed evasivi. Io per onestà ho risposto con termini disdicevoli (bestemmie) alle loro irritanti chat. Ammetto che avrei potuto risparmiare una sequela di parolacce, ma il loro irritante modo di prenderti in giro farebbe saltare i nervi anche a Dio. In pratica ti deridono, non sono chiari e non sono onesti, altimenti pagherebbero. Il mio vecchio e saggio padre, che riposi in pace, soleva dire che chi non è di parola è un farabutto, un delinquente e un ladro. BETHALL NON E' DI PAROLA, almeno fino ad oggi 5 gennaio 2025.

Good morning,

final act: they blocked the chat and do not respond to emails

It also appears from a site that they do not have a license

DO NOT PLAY AT BETHALL

THEY DON'T PAY

Buongiorno,

ultimo atto: hanno bloccato la chat e non rispondono alle email

Risulta anche da un sito che non hanno licenza

NON GIOCATE SU BETHALL

NON PAGANO



Complaint resolved.

Late, but BETHALL paid.

Reclamo risolto.

Con ritardo, ma BETHALL ha pagato.

Dear AMARISSA,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru