BetiBet Casino - O saque do jogador está atrasado devido a requisitos de apostas pouco claros.

I deposited 40 Euros without using bonuses or anything else and started playing (exceeding the x3 deposit).

At one point I made a significant win and requested a withdrawal of 1300 euros.

The withdrawal is not accepted without email or anything else, just a quick window opens that says I still have to play 400 euros (?????)

I contacted customer service and "NATE" told me that I still have to wager 400 euros.

In fact, his words were: Just play.

Are you kidding me????

I repeatedly asked the reason for those 400 euros and received no answer.

And Nate closed the chat. (Chat I have available)

At this point I am turning to you.... since I am unable to withdraw my winnings.

Thank you

Ho versato 40 Euro senza utilizzare bonus o altro e ho incominciato a giocare (superando il x3 di deposito).

Ad un certo punto ho fatto un vincita importante e ho richiesto il prelievo di 1300 euro.

Il prelievo non viene accettato senza mail o altro, si apre solo una finestra veloce che dice che devo giocare ancora 400 euro (?????)

Ho contattato il servizio cliente e "NATE" mi ha detto che che devo giocare ancora 400 euro .

Anzi le sue parole sono state: Gioca e basta.

Ma stiamo scherzando????

Ho chiesto ripetutamente il motivo di quei 400 euro e non ho ricevuto risposta.

E Nate ha chiuso la chat. (chat che ho a dsposizione)

A questo punto mi rivolgo a voi.... dato che non riesco a prelevare la mia vincita.

Grazie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the deposits you made into this casino?
• Have you made sure to meet the wagering requirements of all the deposits you made before you attempted to withdraw your balance?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, thank you so much for your reply!

I replied to you by email sending you the screenshots you asked for.

🙂 thank you very much

Ciao Veronika, grazie mille per la tua risposta!

Ti ho risposto per mail mandandoti le screenshot che mi hai chiesto.

🙂 grazie mille

Dear Ph19

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you, Veronika, for your response and attention. Michal helped me previously with a similar complaint at another casino.

Meanwhile, a few days ago, I tried sending a second email, asking BetiBet support for an explanation. They never responded to either the first or the second. Total silence.

So they are in your hands, since they just don't answer to me.

Thanks 🙂

Grazie Veronika per la tua risposta e la tua attenzione, Michal mi ha aiutato precedentemente proprio per un reclamo simile ad un altro Casinò.

Nel frattempo io giorni fa ho provato a mandare una seconda mail, chiedendo spiegazioni al supporto di BetiBet. Non hanno mai risposto ne alla prima mail ne alla seconda. Silenzio totale.

Quindi sono nelle vostre mani, dato che a me proprio non rispondono.

Grazie 🙂

Hello Ph19,

It's Michal again. I have taken over your case. I've reviewed the details of your case and will be reaching out to the casino to see how I can assist.

We would now like to invite BetiBet Casino to join this conversation.

Dear BetiBet Casino,

Could you kindly clarify why the player was not able to withdraw their winnings and was required to complete an additional €400 in wagering, despite the 3x deposit wagering requirement, as outlined in your terms, had already been fulfilled?

9. ANTI-FRAUD POLICY

9.7. Deposits must be wagered at least three times at casino (x3) and one time at sport (x1) before a withdrawal can be requested. If you make multiple deposits without any gameplay, you must wager the combined total of all deposits before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse withdrawal if wagering requirements are unmet.

If there are any details relevant to this matter that may not be appropriate for public disclosure, please feel free to share them with me directly at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.