Betify Casino - A conta do jogador foi encerrada e os fundos foram confiscados.

The problem :

I made a deposit on the Betify online gambling site. After placing a bet, I used their official Cash Out feature to withdraw my money due to a personal emergency. Following this, Betify unilaterally blocked and permanently closed my account.

The protest:

The casino refuses to return my initial capital (my original deposit), even though:

1. I am not claiming any winnings, but only the return of my own money.

2. The use of an official option (Cash Out) does not constitute fraud or a violation of their rules.

3. My account is fully verified and my identity documents are valid.

Le problème :

J'ai effectué un dépôt sur le site de jeux en ligne Betify. Après avoir placé une mise, j'ai utilisé une fonctionnalité officielle et intégrée à leur plateforme, le Cash Out, pour retirer mon argent en raison d'une urgence personnelle. Suite à cela, Betify a bloqué et fermé définitivement mon compte de manière unilatérale.

La contestation :

Le casino refuse de me restituer mon capital de départ (mon dépôt initial), alors même que :

1. Je ne réclame aucun gain, mais uniquement la restitution de mon propre argent.

2. L'utilisation d'une option officielle (Cash Out) ne constitue aucune fraude ni infraction à leurs règles.

3. Mon compte est entièrement vérifié et mes pièces d'identité sont valides.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas