Betista Casino - O jogador tem dificuldades com as tentativas de desistência.

They wont reply to any of my emails and they have blocked me from chat support. I had a good win and I wanted to withdraw it. I had an active bonus which was stopping my withdrawl. Thats not a problem, ive cancled bonuses with them before so I can withdraw. The problem is... theres an active bonus that is impossible for me to remove/cancle. Ive sent them several emails and I still havnt got a response. My original email was sent on Dec 5, 2025. It is now December 18, 2025. Ive followed their steps exactly how they say to do it. "Go to 'my bonuses' page, cancle any active bonuses and then youll be able to withdraw"

Ive done that.... countless times. It strange that after my first big win with them, theres a magical bonus thats impossible for me to cancle and they are refusing to communicate with me. Everything started fine but the moment I have a descent payout... I cant withdraw it and support refuses to help. I will never recommend these guys to anyone

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betista Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you achieved winnings from a bonus different from the one you are attempting to cancel?
• Could you please specify the amount of winnings you are attempting to withdraw?
• Could you please share any relevant information about the bonuses that are relevant to the current situation, such as a description of the bonuses, a link to the specific rules of these bonuses, if available?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Could you please share with me your communication with the casino and screenshots of the situation from your point of view? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The "active" bonus is on the sports side. I did a deposit and recived a 7.50$ free sport bet.

I made the bet, the bet won and thats where it stops. It still says the 7.5$ bonus is active. Under my "bets placed, bets won/bets settled" it shows the bet and the winnings. Theres no way for me to turn that off or canclenit. In the "bets paid out" section there is 0 information.

The ammounts attempted to withdraw started at 800, then 700, then 600. By this time I knew they were ignoring me and I knew I wasn't going to get the money so I burned the rest of the winnings in the casino.

Ill send screenshots of the emails when I get home

Thanks for the explanation.

If the issue persists, please share the supporting evidence with me via email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear BetistaScam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru