Betkin Casino - O depósito do jogador foi atrasado.

On the morning of July 3rd, immediately after my registration, I decided to make a deposit at Betkin.

In this case, I chose crypto currency because (according to the casino) it would be faster than a normal bank transfer. 

I'm actually quite familiar with crypto and casinos, so I didn't give it a second thought... also because it was "only" around 18-19$.

The "few seconds" described by Betkin itself have already turned into days. 

I still haven't received the money sent to my account. 

Needless to say, I checked the wallet addresses dozens of times, but no error on my end.

I followed their instructions and sent to the correct wallet, that was adressed by Betkin.

After my first e-mail, I wrote a second one and attached supporting documents. No answer. 

I tried to reach the support via chat ... no chance..

I tried it via Instagram on their official channel and on discord as well, without any response .. or any reaction at all!

This behavior is more than unacceptable. Even if it is not a huge amount, it is absolutely outrageous. 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betkin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you managed to reach the casino support at all regarding any issue whatsoever?
• Was this your only deposit attempt at the casino?
• Could you please share your attempts at communication with the casino to support your complaint as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear bustinbobbs73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru