Betovo Casino - A desistência do jogador está atrasada.

Hello,

I have been playing at Betovo since 2024.

I'm verified there and have already made withdrawals.

I recently won €7,000 and want to withdraw it, but all my withdrawals have been rejected because I logged into my account from Luxembourg, even though I'm a resident of Germany. I clarified this in the live chat, and they said the department would contact me by email. That was on March 22, 2026, but I haven't heard anything yet.

I was also a VIP until the end of 2025 and had a contact person; now I've tried to reach someone via WhatsApp and email. However, so far without success.

Please help.

Hallo,

Ich spiele bei Betovo schon seit 2024.

Bin dort verifiziert und habe schon Auszahlungen getätigt.

Nun habe ich 7000€ gewonnen, und möchte diese Auszahlen, jetzt wurden alle Auszahlungen abgelehnt, weil ich mich aus Luxemburg ins Konto eingeloggt habe, und mein Wohnsitz Deutschland ist. Hab es im Live Chat klargestellt dass ich es bin, es wurde gesagt die Abteilung meldet sich bei mir per Mail, dies war am 22.03.26 bisher keine Meldung.

Ich war auch VIP bis Ende 2025 gewesen, und hatte einen Ansprechpartner, nun habe ich schon per WhatsApp und Email versucht jemand zu erreichen. Allerdings bisher ohne Erfolg.

Bitte um Hilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was your account verified?
• Could you please specify what explanation you have provided to the casino regarding playing from a different country? Do I understand correctly that you were located abroad when playing?
• Have you been playing using only a single device when accessing the casino website?
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

They have now rejected the payments again because they wanted proof of address.

I now have the current screenshots that I am providing, after initially being told that the account was ready for payout and then that it would need to be verified again, etc. I am uploading all documents.

I have been actively playing at the casino since 2024.

The account was not blocked.

No, I used both my PC and mobile phone.

I logged in from Luxembourg and Germany.

But this has now been clarified and confirmed.

Initially played with bonus funds, and continued playing for several days.

So now my account is supposedly verified again and since I am VIP level 3, €1000 per day is possible.

I've already waited two times for three days each time, and it's been rejected both times. Once it was because I'm in a different country, then they said everything was fine, and now I need new proof of address.

I'm curious to see if anything will come of it.

I applied for 7 x €1000.

Thank you

Greetings Michael

Hallo

Sie haben die Auszahlungen nun wieder abgelehnt weil sie einen Adressnachweis aktuell wollten.

Nun habe ich die aktuellen Screenshots die ich zur Verfügung stelle, nachdem es erst hieß dass Konto wäre bereit zur Auszahlung und danach soll es wieder Verifiziert werden müssen etc. Ich lade alle Dokumente hoch.

Im Casino spiele ich seit 2024 aktiv.

Konto wurde nicht gesperrt.

Nein habe den PC und Handy benutzt.

Mich aber aus Luxemburg und Deutschland eingeloggt.

Wurde aber nun geklärt und bestätigt.

Am Anfang mit Bonus gespielt umgesetzt, und weitergespielt über Tage.

So jetzt wäre mein Konto angeblich wieder verifiziert und da ich VIP Stufe 3 bin sind 1000€ pro Tag möglich.

Ich warte schon 2x 3 Tage und es wurde immer abgelehnt. Einmal wegen anderes Land, dann wäre angeblich alles gut und nun neuer Adressnachweis.

Bin gespannt ob es nun was wird.

habe 7x 1000€ beantragt.

Vielen Dank

Grüße Michae

Never paid out, so case closed, money gone!

Wurde nie ausbezahlt, somit Fall erledigt, Geld weg!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GoldenShower91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas